ServiceNow

Principal Platform Architect

Austin, Texas, United States

Not SpecifiedCompensation
Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Information Technology & ServicesIndustries

Requirements

The Principal Platform Architect should possess experience as an enterprise architect with a proven track record in management consulting or cloud software companies, focusing on technology strategy, governance, data, and solution design. They require demonstrated ability to serve as a trusted advisor to senior executives and facilitate customer success through strategic planning, business value identification, road mapping, and defining successful execution strategies including governance frameworks.

Responsibilities

This role involves establishing and supporting best practices around instance strategy, technical governance, core data, integrations, and the overall health of the ServiceNow Platform. The Architect will guide partner and customer resources to achieve their goals through leading practices, deliver best practices, develop strong relationships with c-suite and business leaders to understand the client’s vision, translate business objectives to outcomes through a customer roadmap, analyze and translate business information into an architectural blueprint, position ServiceNow as the system of action, establish and advise on technical governance, drive platform health, work with clients and ServiceNow teams to establish delivery operating model governance, advocate for ServiceNow’s advisory leading practices, and guide customers through solution design and implementation decisions.

Skills

Platform Architecture
Technical Governance
Data Integration
Platform Health
Enterprise Architecture
Best Practices
Solution Design
Consultative Skills
Stakeholder Engagement

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Key Metrics

Santa Clara, CaliforniaHeadquarters
2004Year Founded
$81.5MTotal Funding
IPOCompany Stage
Consulting, Consumer Software, Enterprise SoftwareIndustries
10,001+Employees

Benefits

Generous family leave
Flexible PTO
Matched Donations
Retirement benefits
Annual learning stipends
Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.
Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.
The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.
The company focuses on large enterprises, providing tailored solutions for diverse industries.
ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.
The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.
ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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