Senior Manager, Solutions Architecture (Enterprise Applications)
WillowTree- Full Time
- Senior (5 to 8 years)
The Principal Platform Architect should possess experience as an enterprise architect with a proven track record in management consulting or cloud software companies, focusing on technology strategy, governance, data, and solution design. They require demonstrated ability to serve as a trusted advisor to senior executives and facilitate customer success through strategic planning, business value identification, road mapping, and defining successful execution strategies including governance frameworks.
This role involves establishing and supporting best practices around instance strategy, technical governance, core data, integrations, and the overall health of the ServiceNow Platform. The Architect will guide partner and customer resources to achieve their goals through leading practices, deliver best practices, develop strong relationships with c-suite and business leaders to understand the client’s vision, translate business objectives to outcomes through a customer roadmap, analyze and translate business information into an architectural blueprint, position ServiceNow as the system of action, establish and advise on technical governance, drive platform health, work with clients and ServiceNow teams to establish delivery operating model governance, advocate for ServiceNow’s advisory leading practices, and guide customers through solution design and implementation decisions.
Cloud-based platform for digital workflows
ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.