Principal Platform Adoption Specialist at Anaplan

Portland, Oregon, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaSIndustries

Requirements

8+ years of experience in customer success, consulting, or related fields
Self-starting individual with a passion for technology and enjoyment of working with customers
Background in Customer Success, Professional Services, or Product
Autonomy, accountability, and a proactive mindset
Ability to thrive in environments where responsibilities evolve
Strong ownership of customer adoption challenges
Ability to influence both internal and external stakeholders
Strong problem-solving skills
Technical acumen
Ability to manage change effectively in fast-paced settings

Responsibilities

Proactively communicate platform updates and educate customers on new features and benefits
Partner with Customer Success Business Partners to identify at-risk accounts and design tailored re-engagement strategies
Deliver impactful product demonstrations, hands-on training, and enablement sessions across diverse customer segments
Develop scalable adoption resources, including guides, tutorials, and FAQs, to address common challenges
Analyze customer feedback and usage data to identify trends, improve adoption strategies, and influence product enhancements
Lead initiatives to drive platform adoption and ensure customers achieve measurable business outcomes
Leverage data analytics to monitor adoption health, identify risks, and develop proactive enablement strategies
Identify potential risks to customer success and escalate issues as needed to mitigate churn
Provide customer insights to internal teams to shape platform roadmap and feature priorities

Skills

Customer Success

Platform Adoption

User Enablement

Product Demonstration

Professional Services

Scenario Planning

Technical Enablement

Customer Training

Anaplan

Cloud-based business planning and performance management platform

About Anaplan

Anaplan provides a cloud-based platform for business planning and performance management, allowing organizations to connect data, people, and plans. Its tools help users model scenarios, forecast outcomes, and optimize operations, enhancing collaboration and decision-making. The company operates on a subscription model, offering features like data integration and advanced analytics, while also providing professional services such as training and consulting. Anaplan's goal is to continuously improve its platform to support businesses in making informed decisions.

San Francisco, CaliforniaHeadquarters

2006Year Founded

$291.7MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Insurance, Health & Wellness- Accidental death and dismemberment (AD&D) Insurance, Dental Insurance, Disability Insurance, Health Insurance, Vision Insurance, Life Insurance, Health Savings Account (HSA), Maternity & Paternity Leave, Unlimited PTO, Gym Discount, Sick Time

Financial & Retirement - 401k 50% match on the first 3% of base salary, Employee Stock Purchase Program (ESPP), Flexible Spending Account (FSA), Roth 401k

Home - Bereavement Leave, Fertility Assistance, Immigration Assistance, Relocation Bonus, Remote Work

Risks

Leadership changes may disrupt strategic continuity and execution.

Fluence Technologies acquisition could pose integration challenges affecting efficiency.

Dependence on NetApp for data storage creates potential dependency risks.

Differentiation

Anaplan's cloud platform connects data, people, and plans for better decision-making.

The company offers a comprehensive suite of services, including training and advisory.

Anaplan's subscription model provides a steady revenue stream and scalability for clients.

Upsides

Integration with NetApp accelerates AI initiatives, enhancing platform capabilities.

Acquisition of Fluence Technologies boosts financial consolidation and reporting features.

Partnership with Titan Wealth expands Anaplan's reach in the financial sector.

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