Principal Platform Adoption Specialist at Anaplan

Phoenix, Arizona, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Enterprise SoftwareIndustries

Requirements

8+ years of experience in customer success, consulting, or related fields
Autonomy, accountability, and a proactive mindset
Ability to thrive in environments where responsibilities evolve
Strong ownership of customer adoption challenges
Ability to influence both internal and external stakeholders
Strong problem-solving skills
Technical acumen
Ability to manage change effectively in fast-paced settings
Background in Customer Success, Professional Services, or Product
Passion for technology and working with customers
Experience serving as the go-to person to solve challenges
Experience demonstrating product knowledge and proactively helping colleagues succeed

Responsibilities

Proactively communicate platform updates and educate customers on new features and benefits
Partner with Customer Success Business Partners to identify at-risk accounts and design tailored re-engagement strategies
Deliver impactful product demonstrations, hands-on training, and enablement sessions across diverse customer segments
Develop scalable adoption resources, including guides, tutorials, and FAQs, to address common challenges
Analyze customer feedback and usage data to identify trends, improve adoption strategies, and influence product enhancements
Lead initiatives to drive platform adoption and ensure customers achieve measurable business outcomes
Leverage data analytics to monitor adoption health, identify risks, and develop proactive enablement strategies
Identify potential risks to customer success and escalate issues as needed to mitigate churn
Provide customer insights to internal teams to shape platform roadmap and feature priorities

Skills

Key technologies and capabilities for this role

Customer SuccessPlatform AdoptionUser EnablementScenario PlanningAIProfessional ServicesProduct Knowledge

Questions & Answers

Common questions about this position

What is the salary or compensation for the Principal Platform Adoption Specialist role?

This information is not specified in the job description.

Is this Principal Platform Adoption Specialist position remote or does it require office work?

This information is not specified in the job description.

What background or skills are required for the Principal Platform Adoption Specialist role?

A background in Customer Success, Professional Services, or Product is required, along with being a self-starting individual passionate about technology, skilled at solving challenges, demonstrating product knowledge, and proactively helping customers and colleagues achieve their goals.

What is the company culture like at Anaplan?

Anaplan has a Winning Culture that champions diversity of thought and ideas, encourages behaving like leaders regardless of title, commits to ambitious goals, and celebrates wins, supported by principles of being strategy-led, values-based, and disciplined in execution.

What makes a strong candidate for the Principal Platform Adoption Specialist position?

Strong candidates are self-starters passionate about technology, experienced in Customer Success, Professional Services, or Product, and enjoy solving challenges, demonstrating product knowledge, working with customers, and proactively helping others succeed.

Anaplan

Cloud-based business planning and performance management platform

About Anaplan

Anaplan provides a cloud-based platform for business planning and performance management, allowing organizations to connect data, people, and plans. Its tools help users model scenarios, forecast outcomes, and optimize operations, enhancing collaboration and decision-making. The company operates on a subscription model, offering features like data integration and advanced analytics, while also providing professional services such as training and consulting. Anaplan's goal is to continuously improve its platform to support businesses in making informed decisions.

San Francisco, CaliforniaHeadquarters

2006Year Founded

$291.7MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Insurance, Health & Wellness- Accidental death and dismemberment (AD&D) Insurance, Dental Insurance, Disability Insurance, Health Insurance, Vision Insurance, Life Insurance, Health Savings Account (HSA), Maternity & Paternity Leave, Unlimited PTO, Gym Discount, Sick Time

Financial & Retirement - 401k 50% match on the first 3% of base salary, Employee Stock Purchase Program (ESPP), Flexible Spending Account (FSA), Roth 401k

Home - Bereavement Leave, Fertility Assistance, Immigration Assistance, Relocation Bonus, Remote Work

Risks

Leadership changes may disrupt strategic continuity and execution.

Fluence Technologies acquisition could pose integration challenges affecting efficiency.

Dependence on NetApp for data storage creates potential dependency risks.

Differentiation

Anaplan's cloud platform connects data, people, and plans for better decision-making.

The company offers a comprehensive suite of services, including training and advisory.

Anaplan's subscription model provides a steady revenue stream and scalability for clients.

Upsides

Integration with NetApp accelerates AI initiatives, enhancing platform capabilities.

Acquisition of Fluence Technologies boosts financial consolidation and reporting features.

Partnership with Titan Wealth expands Anaplan's reach in the financial sector.

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