Principal Outbound Product Manager - CSM

Santa Clara, California, United States

Apply with AI Apply

Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Biotechnology, Telecommunications, Financial Services, Healthcare, Manufacturing, Retail, Public Sector, Enterprise SoftwareIndustries

Requirements

Candidates must possess at least 8 years of experience in Product Management or a related field, with functional and technical knowledge in customer service or CRM PaaS/SaaS. Strong ownership, a bias for action, and excellent presentation, written, and oral communication skills are essential for engaging with customers, partners, and internal teams.

Responsibilities

The Principal Outbound Product Manager will drive go-to-market strategies for Customer Service Management products, focusing on the agent experience. Responsibilities include developing enablement content, leading pricing and packaging initiatives, executing product launch strategies, influencing the product roadmap with customer insights, creating adoption resources, building external industry relationships, and leading cross-functional teams to achieve business objectives.

Skills

Product Management

Customer Service Management (CSM)

CRM software

Go-to-market strategy

Agent experience

Digital workspace

Product adoption

Customer success

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

Land your dream remote job 3x faster with AI

Try Jobo Free