Palo Alto Networks

Principal Engineering Escalation Engineer

Santa Clara, California, United States

Not SpecifiedCompensation
Senior (5 to 8 years), Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Information Technology, CybersecurityIndustries

Requirements

Candidates must possess a Bachelor's degree in Computer Science, Engineering, or a related technical field, or equivalent military experience is required. They should have career-level experience in support services, technical support, or a similar troubleshooting role, and demonstrate technical leadership in their area of expertise, specifically related to cyberspace equipment vendors or network security organizations. Strong command of English is essential, and a background in troubleshooting or designing modern networks is preferred.

Responsibilities

As a Principal Engineering Escalation Engineer, you will be responsible for intercepting and assisting or driving technical escalations that reach the executive level in engineering, communicating with customer executives, explaining the situation and root cause, providing internal status updates, and addressing technical questions during customer interactions. You will also contribute to out-of-the-box thinking and technical insight within a small, growing team, leveraging your broad and deep technical skills related to telecommunication equipment and Internet traffic.

Skills

Troubleshooting
Network Security
Network Design
Telecommunication Equipment
Internet Traffic
Technical Leadership
Communication
Root Cause Analysis

Palo Alto Networks

Provides cybersecurity solutions and services

About Palo Alto Networks

Palo Alto Networks provides a variety of security solutions aimed at protecting organizations from cyber threats. Their products include firewalls, cloud security solutions, and advanced threat detection systems, which help secure both on-premises and cloud environments. The main components of their offerings are the Strata network security platform, Prisma cloud security suite, and Cortex AI-based security operations platform. These tools work together to manage identity and access, and to prevent modern web attacks. Unlike many competitors, Palo Alto Networks combines hardware, software, and subscription services, allowing clients to receive ongoing updates and support to stay protected against new threats. The company's goal is to ensure that businesses and government agencies can safeguard their digital assets and sensitive information effectively.

Key Metrics

Santa Clara, CaliforniaHeadquarters
2015Year Founded
$63.2MTotal Funding
IPOCompany Stage
Cybersecurity, AI & Machine LearningIndustries
10,001+Employees

Benefits

FLEXBenefits
Healthcare
Wellness
Development
Financial: Traditional & Roth 401(k) options
Time Off
Other Perks

Risks

Increased competition from companies like Skyflow in cloud security.
Former executive's move to Tenable may intensify competition in India and SAARC.
Rise of open-source security firms like Endor Labs challenges proprietary solutions.

Differentiation

Palo Alto Networks offers a comprehensive cloud-native application protection platform.
The company provides advanced AI-driven cybersecurity solutions like the Cortex platform.
Palo Alto Networks is a leader in Zero Trust architecture for cybersecurity.

Upsides

Growing demand for cloud-native security aligns with Palo Alto's Prisma Cloud offerings.
AI-driven cybersecurity solutions enhance threat detection, benefiting Palo Alto's Cortex platform.
Palo Alto recognized as a leader in SASE solutions, boosting market position.

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