Principal Engagement Manager, Healthcare and LifeSciences (HCLS) Industry at ServiceNow

The Principal Engagement Manager will manage key internal and external initiatives to add significant value to customers and help the organization innovate. This includes the implementation of new projects and managing customers through these projects. Responsibilities involve managing cross-functional projects and teams, senior-level business executives, and customers to provide a unique customer experience. They will provide weekly/monthly and quarterly updates to customers and internal executive teams, manage each phase of the project, and navigate cross-functional teams. The role requires initiating and participating in strategic initiatives, developing and presenting value propositions, and mentoring Customer Outcomes or Partner team members. Identifying gaps between actuals and plan of record, proposing solutions, and driving resolutions are also key duties. The manager will be expected to gather and analyze data, communicate abstract ideas clearly, and independently manage complex project objectives.