Principal Engagement Manager, Federal

As a Principal Engagement Manager, the individual will be responsible for managing key internal and external initiatives to add value to customers and drive organizational innovation, including the implementation of new projects and managing customer navigation during these projects. They will manage cross-functional projects and teams, senior-level business executives, and customers to provide a unique customer experience, deliver weekly/monthly and quarterly updates to customers and internal executive teams, manage each phase of the project, navigate cross-functional teams, and initiate/participate in strategic initiatives. The role also involves developing and presenting the value proposition to customers, mentoring Customer Outcomes or Partner team members, identifying gaps between actuals and plans, proposing solutions, and driving resolutions. Furthermore, the individual will be responsible for facilitating meetings, reviews, and retrospectives, demonstrating strong customer orientation, active listening skills, critical thinking, and the ability to quickly learn and adapt to new tools and processes, while also exhibiting negotiation and persuasion skills.