Principal Customer Success Specialist-DACH at Medtronic

Munich, Bavaria, Germany

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical Devices, Digital HealthIndustries

Requirements

Bachelor’s degree required
Minimum 4 years of experience working in hospital Operating Rooms/Procedural rooms from a clinical, technology, consultancy, or medical device perspective
Strong project management skills and experience with project management tools
Experience driving the adoption of digital technologies
Ability to work remotely and productively for an international company across multiple time zones (US and Europe)
Ability to communicate and influence effectively across multiple internal teams and customer departments
Fluency in German and English required
Ability to travel 25–75% of the time to customer sites across Germany, Switzerland, and Austria
Experience with Healthcare IT preferred, including network configuration and live streaming technologies
Some technical proficiency to understand products and conduct testing with integrated surgical video systems

Responsibilities

Project manage multiple concurrent full-cycle implementations of Touch Surgery Ecosystem at major hospital systems, ensuring on-time and within-budget execution
Engage with clinical and administrative stakeholders (Surgeons, Nurses, OR Managers, Residents, Hospital IT, Biomedical Engineering) with polished communication and collaboration throughout deployment projects
Develop and maintain deep understanding of Touch Surgery Ecosystem and build relationships with internal product and engineering teams to incorporate client feedback into product development
Lead Kickoff and Training Presentations for clinical audiences and provide Go-Live support in the operating room
Test and install hardware solutions in live operating rooms prior to deployment, including network configuration
Partner with sales team to project manage and support pre-sales activities, including IT, privacy, and cybersecurity reviews, leveraging Medtronic’s expert teams
Monitor account health post Go-live, create and execute action plans to increase adoption and prevent account risk

Skills

Project Management

Customer Success

AI Technology

Computer Vision

Augmented Reality

Video Management

Data Analytics

Stakeholder Engagement

Hospital IT

Biomedical Engineering

Touch Surgery Ecosystem

Medtronic

Develops and manufactures medical devices and therapies

About Medtronic

Medtronic provides medical technology, services, and solutions to improve patient care. The company develops a variety of medical devices, including pacemakers, insulin pumps, surgical tools, and neurostimulation devices, which help diagnose, prevent, and treat chronic diseases. These products are used by hospitals, clinics, and healthcare professionals around the world. Medtronic stands out from competitors by investing significantly in research and development to create new products and offering additional services like training and patient management programs. The goal of Medtronic is to enhance patient outcomes and lower healthcare costs through its comprehensive range of medical solutions.

Fridley, MinnesotaHeadquarters

1949Year Founded

$3.2MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Paid Vacation

Paid Sick Leave

Paid Holidays

401(k) Retirement Plan

401(k) Company Match

Employee Stock Purchase Plan

Employee Assistance Program

Wellness Program

Risks

Emerging competitors like Fire1 threaten Medtronic's heart failure management market share.

Spine biologics market growth may attract new entrants, increasing competition for Medtronic.

Recent IPOs in medtech indicate rising competition, challenging Medtronic's market position.

Differentiation

Medtronic's diverse product range spans cardiovascular, diabetes, neurological, and surgical technologies.

The company invests heavily in R&D to drive innovation in medical devices.

Medtronic offers comprehensive services, including training and technical support, enhancing product value.

Upsides

Exclusive deal with Kuros enhances Medtronic's orthopedic portfolio and market share.

Growing spine biologics market offers expansion opportunities in spinal fusion and regenerative medicine.

Balloon catheters market growth aligns with Medtronic's recent product launches, boosting cardiovascular presence.

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