Principal Customer Success Manager at Weave

United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Pharmaceuticals, BiotechnologyIndustries

Requirements

Deep understanding of drug & therapy development and regulatory writing, with pivotal contributions to multiple successful IND submissions, ideally across companies, therapeutic areas, and/or modalities; knowledge of regulator expectations and how to deliver them
Strategic and outstanding educator and communicator; enjoys training and product education one-on-one and at scale to drive adoption
Natural empath; able to put yourself in others' shoes to understand needs and challenges
Tech savvy; comfortable with SaaS tools, deep and up-to-date understanding of LLMs' capabilities and limitations, enjoys using new tools/software
Independent team player; can chart own course to achieve goals while collaborating with team
Experienced with customers; loves working with them and gains satisfaction from helping achieve their aims
7+ years experience in customer success and relationship management
7+ years experience in change management and enablement across Enterprise and Midsize organizations
4+ years experience

Responsibilities

Devise and maintain onboarding and training plans for new organizations and users, including documentation and interactive sessions (virtual and in-person, up to 50% travel)
Provide white glove service with bespoke consultation and advice for certain customers on achieving FDA submission goals using Weave’s products
Support the Sales team with expert knowledge of Weave’s products, regulatory processes/expectations, and their intersection
Act as account advocate to maximize customer value from Weave’s products and ensure reach to all potential users within organizations
Serve as in-house expert to product development teams, providing education and perspective early on

Skills

Customer Success

AI Implementation

Change Management

Onboarding

Training

FDA Submissions

Regulatory Workflows

SaaS

Relationship Building

Sales Support

Weave

Patient communication solutions for healthcare providers

About Weave

Weave provides patient communication solutions tailored for dental and optometry practices. Its platform includes tools for scheduling appointments, sending reminders, managing patient reviews, and enabling two-way texting and calling. This helps healthcare providers interact with patients more effectively and manage their daily tasks. Weave also offers features like virtual waiting rooms and remote communication options, which are especially useful during the COVID-19 pandemic. The company operates on a subscription-based model, allowing clients to pay a recurring fee for access to its services, which vary based on practice size and needed features. By focusing on improving operational efficiency and patient satisfaction, Weave distinguishes itself from competitors in the healthcare technology market.

Lehi, UtahHeadquarters

2008Year Founded

$143MTotal Funding

IPOCompany Stage

Enterprise Software, HealthcareIndustries

501-1,000Employees

Risks

Increased competition from fast-growing companies like Pure Healthcare.

Slow adoption of digital payment solutions in healthcare may hinder Weave's features.

Economic downturns could affect subscription-based revenue models for healthcare practices.

Differentiation

Weave integrates AI tools for enhanced communication and scheduling in healthcare.

Weave offers a comprehensive suite of tools for dental and optometry practices.

Weave's platform supports virtual waiting rooms and remote communication options.

Upsides

Weave's new platform interface integrates AI for improved user experience.

Payment Reminders feature helps healthcare practices collect outstanding balances efficiently.

Weave's partner marketplace enhances operational efficiency for healthcare practices.

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