WillowTree

Principal, Business Development - Digital CX

Boston, Massachusetts, United States

Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Digital Consulting, Customer Experience, TelecommunicationsIndustries

Requirements

Candidates should possess a Bachelor’s degree and possess at least 10 years of experience in business development, with a focus on digital customer experience, and a proven track record of leading strategic account growth. Strong experience in the Telco vertical is highly desirable, along with demonstrated expertise in developing and executing account strategies and building relationships with C-level executives.

Responsibilities

The Principal, Business Development - Digital CX will identify target accounts to optimize services, communicate TELUS Digital’s and WillowTree’s capabilities to clients, articulate product features to successfully implement technology solutions, collaborate with teams to craft proposals and SOWs, cultivate and extend client relationships, team-sell through RFP responses, advise internal teams on industry trends, maintain relationships with technology partners, and stay abreast of industry advancements in generative AI and conversational AI.

Skills

Customer Experience
Account Management
Client Relationship
Technology Solutions
Proposal Development
Industry Trends
Generative AI
Conversational AI
CCaa

WillowTree

Mobile app and web development services

About WillowTree

WillowTree helps clients leverage mobile technologies by guiding them from the initial strategy phase to the launch of mobile products. The company offers a comprehensive range of services, including app development, web development, and digital product design, ensuring that all recommendations are grounded in practical build costs and timelines. WillowTree's team is equipped to handle every stage of product development, from strategy and design to testing and growth. Unlike many competitors, WillowTree focuses on a holistic approach that combines strategic insight with technical expertise, serving high-profile clients like 21st Century Fox and PepsiCo. The goal of WillowTree is to empower businesses to fully realize the potential of mobile technology in their operations.

Key Metrics

Charlottesville, VirginiaHeadquarters
2007Year Founded
ACQUISITIONCompany Stage
Consulting, Consumer Software, DesignIndustries
501-1,000Employees

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
401(k) Company Match
Flexible Work Hours
Hybrid Work Options
Paid Vacation
Parental Leave
Employee Assistance Program (EAP)
Employee Share Purchase Plan

Risks

Increased competition in digital consultancy may dilute WillowTree's market share.
Integration challenges with acquisitions like PoaTek and Maark LLC could cause inefficiencies.
Reliance on OpenAI's ChatGPT poses risks if licensing or technology changes.

Differentiation

WillowTree integrates enterprise-grade functionality with top-tier consumer UX in mobile apps.
The company has a strong portfolio with Fortune 500 clients like GE and PepsiCo.
WillowTree is recognized for its expertise in conversational AI and voice technology integration.

Upsides

Growing demand for mobile-first strategies boosts WillowTree's app development services.
Expansion in IoT market offers opportunities for connected device solutions.
Rising focus on UX design enhances customer satisfaction and retention.

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