Senior Manager, Solutions Architecture (Enterprise Applications)
WillowTreeSalary not specified
- Full Time
- Senior (5 to 8 years)
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Telecom, Media, Software & Cloud ServicesIndustries
Requirements
Candidates should possess 15+ years of total experience, including 5+ years in customer-facing roles such as product management, technical consulting, presales, or business development, and 10+ years of experience in the telecommunication industry. They should have experience launching and scaling adoption of emerging technologies in enterprise environments, a willingness to become an expert in ServiceNow products through hands-on demonstrations and configuration, and a strong sense of accountability with the ability to influence, guide, and execute effectively. Strong written and verbal communication skills, including the ability to convey technical concepts to varied audiences, and a customer-centric approach with problem-solving skills are also required.
Responsibilities
The Director of Outbound Product Manager will focus on customer adoption initiatives for ServiceNow’s Telcom and Media offerings, empowering customers to build transformative solutions on the ServiceNow AI Platform while influencing the product roadmap and strategy. They will collaborate with customers and internal teams to drive adoption, align solutions with business priorities, and gather insights to shape the future of the products. This role involves guiding and supporting the adoption of products across high-impact accounts, serving as a primary advocate for the Voice of the Customer, guiding early access programs, creating technical enablement content, conducting onboarding sessions, managing community engagement, and collaborating with pundits, partners, and innovators to share ServiceNow’s vision.
Skills
Product Management
Outbound GTM
Customer Adoption
Solution Building
AI Platform
Cross-functional Collaboration
Strategic Planning
Market Strategy
Customer Insights
ServiceNow
Cloud-based platform for digital workflows
About ServiceNow
ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.
Key Metrics
Santa Clara, CaliforniaHeadquarters
2004Year Founded
$81.5MTotal Funding
IPOCompany Stage
Consulting, Consumer Software, Enterprise SoftwareIndustries
10,001+Employees