Premium Support Advisor

Athens, Georgia, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

EdTech, Artificial IntelligenceIndustries

Requirements

Candidates must demonstrate strong customer-centered behaviors, technical proficiency, and a proactive approach to problem-solving. Exceptional communication skills are essential for engaging with both technical and non-technical stakeholders. A self-starter mindset and collaborative nature are also required.

Responsibilities

The Premium Support Advisor will serve as the primary support contact for specific customer accounts, collaborating with internal teams to maximize customer satisfaction and retention. This role involves conducting ticket reviews, providing multi-channel technical support, advocating for client business needs, and maintaining detailed documentation. Responsibilities also include diagnosing software issues, proposing solutions, escalating concerns when necessary, managing customer issues through resolution, and collaborating on new product feature rollouts.

Skills

Technical Support

Customer Service

Communication

Problem-Solving

Customer Relationship Management

Learning Platforms

Docebo

Corporate e-learning platform with AI integration

About Docebo

Docebo creates software and support systems to assist businesses in training their employees and stakeholders. Its platform combines various learning methods, such as formal, social, and experiential learning, enhanced by artificial intelligence to make the learning experience more personalized and engaging. This approach sets Docebo apart from traditional learning management systems that focus solely on formal courses. The company primarily targets corporate clients across different industries, recognizing the growing need for effective training solutions in the corporate e-learning sector. Docebo operates on a Software-as-a-Service (SaaS) model, where clients subscribe to access its platform, allowing for flexible usage based on their needs. The company's goal is to provide a comprehensive learning platform that supports continuous employee development and adapts to the evolving demands of the workforce.

Toronto, CanadaHeadquarters

2005Year Founded

$5.6MTotal Funding

IPOCompany Stage

Enterprise Software, EducationIndustries

1,001-5,000Employees

Benefits

Paid Vacation

Employee Stock Purchase Plan

Hybrid Work Options

Remote Work Options

Risks

Dayforce's new LMS launch could increase competition in the e-learning market.

CFO transition might cause temporary instability in Docebo's financial management.

Warburg Pincus's share acquisition may lead to increased influence over company decisions.

Differentiation

Docebo integrates formal, social, and experiential learning methods, enhancing learning personalization.

The platform leverages advanced AI capabilities for dynamic and personalized learning experiences.

Docebo's SaaS model allows scalable and flexible learning solutions for corporate clients.

Upsides

Docebo's partnership with Class Technologies enhances virtual instructor-led training capabilities.

Recognition with nine Brandon Hall Awards reinforces Docebo's leadership in learning innovation.

The alliance with Deloitte supports building robust learning ecosystems for large organizations.

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