Praktikant:in Operations Support (m/w/d)

About Ostrom

Ostrom is Germany's fastest-growing digital green energy provider and a Certified B Corp™. We are on a mission to build Europe’s leading energy management platform to provide fair, clean energy to everyone. We are driving the energy transition by making renewable energy more accessible and inclusive.

We achieve this through variable tariffs, dynamic pricing, smart EV charging, heat pump and solar optimization, and Germany’s first virtual power plant: NeoGrid™.

Our Team & Culture

We are a diverse team of 47+ employees, with 47% being female and from 16+ nationalities, and we are steadily growing. Having raised over €40 M in total, we are looking for passionate people to join us on our mission!

At Ostrom, you’ll work in a dynamic, open environment where you can be yourself, take on challenges, and grow both personally and professionally. We have a truly flat hierarchy and transparent company culture, where everyone’s voice matters.

Environmental Impact

Each customer who switches to Ostrom on average helps offset 1.5 tons of CO2 emissions per year compared to the average German energy mix.

Job Title: Praktikant:in im Customer Support (m/w/d)

We are looking for a dedicated and solution-oriented Intern in Customer Support (m/f/d) to support us immediately for 6 months in full-time. Together, we are working to make the electricity market digital, transparent, and fair.

Your Responsibilities

• You will support our team in written customer support (email or chat) - quickly, friendly, and solution-oriented.
• You will be responsible for smooth operational processes, e.g., during customer switching or for queries regarding invoices and tariffs.
• You will find pragmatic and sustainable solutions for clarification cases – bringing tact and efficiency.
• You will learn about energy industry topics such as market communication and EDIFACT – no prior knowledge is necessary.
• You will help with the onboarding of new market partners and support us in the billing process for metering points.
• You will contribute ideas, think along, and help us to further improve our processes.

Your Profile

• You speak fluent German (min. C1) and have good English skills (min. B2).
• You are currently studying or are in a gap year.
• You enjoy working in writing, are solution-oriented and structured - even when things get hectic.
• You enjoy helping customers and like to explain complex topics simply.
• You are keen on teamwork in a dynamic start-up environment.

Nice to Have

• First exposure to the energy industry is a plus, but not a requirement.
• First experience in written customer service or working with tools like Zendesk, Notion, Excel, or other databases.

Benefits

• VSOP: On top of offering a competitive salary, you will have access to company shares to ensure you can truly be part of the journey.
• Relocation Package: We won't let distance get in the way; we offer visa and relocation support.
• Learning Budget: An annual learning budget.
• Pension Scheme: Company pension scheme.
• Company Events: Company events, monthly happy hours, team trips.
• Discounts: Discounted gym membership, public transport ticket, e-bike or e-moped.
• Vouchers: Futurebens or monthly vouchers - the choice is yours.

Communication & Collaboration

• Stay In The Loop: We believe in transparent communication — from weekly town halls and quarterly updates to regular retrospectives. Got feedback or an idea? We’re all ears.
• Work Together, Celebrate Together: We thrive on collaboration. Wins are shared, and so are the celebrations.

Work Arrangement

• Location Type: Remote
• Work Your Way: Whether you prefer the office, your home desk, or a sunny spot, we support your preferred working style.