Practice Manager at P3 Veterinary Partners

Kamloops, British Columbia, Canada

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

VeterinaryIndustries

Requirements

Enthusiastic and leadership-oriented disposition
Experience as an RVT (encouraged, to continue applying RVT skills while assuming managerial responsibilities)
Experience in veterinary industry, dentistry, ophthalmology, physio, chiro, accounting, or related professional service focused on customer service (for people managers)
Ability to work full-time, averaging 40 hours per week over 5 days

Responsibilities

Provide onsite leadership and oversight of the veterinary health care team to maximize overall business performance of the hospital
Lead continuous improvement of customer service and medical care quality
Ensure smooth communication throughout a client’s visit and work with Medical Director to resolve client concerns
Oversee client communications (e.g., welcome letters, sympathy cards, newsletters) per hospital protocols and timelines
Implement team scripting, in-hospital marketing, and social media content to attract new clients, retain current ones, increase referrals, and build community goodwill
Meet client needs for timely veterinary care; track new clients/patients, visit frequency, and achieve goals for appointment and surgery fill rates
Ensure team has sufficient resources for exceptional patient care; understand and manage hospital financial drivers
Maintain Cost of Sales as a percent of revenue in line with budget; manage inventory to avoid bulk ordering and expired goods
Work with Regional Manager and Medical Director to review operating budget and hospital business plan
Work with Regional Manager and Medical Director to prioritize equipment and facility needs; assist with sourcing and purchasing
Prepare financial, bookkeeping, and accounting reports; keep financial records and balance accounts using manual/computerized systems
Follow monthly schedule authorization, predict staffing needs, and verify financial support for new hires
Act as positive role model using collaborative approach; foster open, proactive, cooperative relationships
Collaborate with Regional Manager and Medical Director to recruit, mentor, and retain team emphasizing accountability, morale, teamwork, and high standards
Handle advertising, resume screening, interviewing, reference checks, and offers for support-staff positions
Monitor and discuss Key Performance Indicators for hospital and team with Regional Manager and Medical Director; implement action plans
Meet expectations and timelines from Regional Manager for hospital initiatives; hold team accountable for responsibilities and deliverables
Review feedback from data management platforms with Regional Manager; implement strategies to improve patient care and revenue (e.g., bonding rates, reminders, forward booking)
Ensure fee schedules are current and revenue category budgets are maintained

Skills

Key technologies and capabilities for this role

RVTLeadershipCustomer ServiceTeam ManagementMarketingSocial MediaClient CommunicationAccountingVeterinary Care

Questions & Answers

Common questions about this position

Is this a full-time position, and what are the working hours?

Yes, this is a full-time position scheduled for an average of 40 hours per week over 5 days.

What salary or compensation does this role offer?

This information is not specified in the job description.

What experience or skills are required for the Practice Manager role?

The role encourages experienced RVTs, people managers with veterinary industry experience, dentistry, ophthalmology, physio, chiro, accounting, or related professional service focused on customer service. Key skills include leadership, financial management, customer service improvement, team oversight, and business performance maximization.

What is the company culture like at P3 Veterinary Partners?

The company offers a welcoming environment with a supportive team where contributions are appreciated, emphasizing leadership, collaboration, positive role modeling, and assuming positive intent.

Who is encouraged to apply for this Practice Manager position?

Experienced RVTs looking to apply their skills while taking on managerial responsibilities, and people managers with experience in veterinary, dentistry, ophthalmology, physio, chiro, accounting, or customer service-focused professional services are encouraged to apply.

P3 Veterinary Partners

Veterinary practice group providing operational support

About P3 Veterinary Partners

P3 Veterinary Partners operates in the Canadian veterinary services market, connecting pets, their owners, and veterinary practices. The company offers partnership models that provide financial security and reduce administrative burdens for veterinarians, allowing them to focus on pet care. By offering mentorship, medical advisory services, and community initiatives, P3 Veterinary Partners ensures high standards of care while helping practices improve their operational efficiency and profitability. The goal is to enhance the veterinary industry by maintaining the independence and unique character of each practice.

Oakville, CanadaHeadquarters

2015Year Founded

GROWTH_EQUITY_VCCompany Stage

HealthcareIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Relocation Assistance

Paid Vacation

Paid Sick Leave

Unlimited Paid Time Off

Employee Assistance Program

Professional Development Budget

Wellness Program

Risks

Telemedicine platforms may reduce foot traffic to physical clinics.

Rising costs of veterinary supplies could squeeze profit margins for partner practices.

Shortage of qualified veterinary professionals in Canada may lead to staffing challenges.

Differentiation

P3 Veterinary Partners combines large organization resources with independent hospital flexibility.

They offer tailored partnership models for veterinary professionals at different career stages.

Their mentorship and community involvement initiatives ensure high standards of pet care.

Upsides

Telemedicine in veterinary care enhances client satisfaction and operational efficiency.

AI diagnostics offer faster, accurate results, improving patient outcomes and operations.

Rising pet insurance adoption leads to increased spending on veterinary services.

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