Portfolio Customer Success Manager (Pharma/MarTech) at Viseven

Bucharest, Bucharest, Romania

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Pharmaceuticals, Life Sciences, MarTechIndustries

Requirements

Experience in Customer Success or Account Management, ideally in a B2B SaaS or digital services environment
Strong client engagement skills with the ability to work at both strategic and operational levels
Project management capabilities, with a focus on driving outcomes and coordinating across multiple teams
Excellent communication and relationship-building skills, with a proactive, solution-oriented mindset
Understanding of the pharmaceutical industry and digital transformation trends is a plus
Comfort with data and KPIs, with the ability to analyze trends and identify areas for improvement
Languages: English - Fluent/Advanced
Proactivity, curiosity, and eagerness to learn
Adaptable and comfortable navigating change
Strong listener who communicates clearly and with empathy
Team player who collaborates across functions
Confident in giving and receiving feedback
Able to handle complexity, resolve conflicts, and keep things moving forward

Responsibilities

Be a valued partner to a Client. Act as a strategic partner to clients, guiding them through digital transformation efforts, sharing market trends, best practices, and leveraging the entire product and service portfolio to achieve maximum benefits mutually
Be the voice of a customer to internal teams
Offer product and service expertise. Offer expert advice on the whole portfolio of Viseven products and services, ensuring clients fully understand and utilize these solutions to achieve maximum benefits
Orchestration. Oversee initiatives across the portfolio, coordinating with internal teams to ensure successful execution. Manage day-to-day communication and keep all the stakeholders on the same page
Measure progress and ensure customer satisfaction
Challenge customers, if need be, on how to do better
Drive adoption of the platform / new ways of working via supporting the onboarding process, providing help, advice, and consultancy to clients in the post-onboarding period
Identify new opportunities by finding gaps, pain points, and convert to opportunities along with new opportunities. Support the Sales team during the scoping of qualified opportunities
Perform regular status review, measure performance results against agreed KPIs, share feedback with all stakeholders, and plug gaps if any
Collaborate with internal teams, including but not limited to delivery, product, support, and account teams, to ensure a seamless customer experience

Skills

Customer Success

SaaS

MarTech

Digital Transformation

Pharma

Life Sciences

Account Management

Strategic Advisory

Product Expertise

Project Orchestration

Cross-functional Coordination

Viseven

Digital marketing services for life sciences

About Viseven

Viseven offers digital marketing services tailored for life sciences and pharmaceutical companies, helping them create and manage content for various channels like email and social media to engage healthcare professionals. They utilize artificial intelligence and machine learning to optimize communication strategies, determining the best times to send messages and measuring engagement metrics. Unlike competitors, Viseven provides customized solutions for clients at any stage of digital marketing maturity. Their goal is to enhance marketing efficiency and effectiveness, enabling pharmaceutical companies to save time and resources while improving their outcomes.

Bridgewater Township, New JerseyHeadquarters

2009Year Founded

GROWTH_EQUITY_VCCompany Stage

Consumer Software, AI & Machine LearningIndustries

501-1,000Employees

Risks

Increased competition from AI-driven MarTech providers threatens market share.

Rapid AI advancements may require significant investment to maintain competitiveness.

Expansion into India may expose Viseven to geopolitical and regulatory challenges.

Differentiation

Viseven specializes in MarTech services for Pharma and Life Sciences industries.

They offer AI and ML-driven solutions for optimized marketing strategies.

Viseven provides end-to-end solutions for clients at any digital maturity level.

Upsides

Viseven's partnership with Aprimo enhances digital asset management capabilities.

Expansion into India opens new growth opportunities in emerging markets.

Private equity backing from Horizon Capital supports strategic growth initiatives.

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