Plumbing Service Technician at Hiller Plumbing, Heating, Cooling & Electrical

Knoxville, Tennessee, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Home Services, PlumbingIndustries

Requirements

High School diploma or general education degree (GED)
Valid driver's license and approved to drive by Company's insurance carrier
Experience preferred in installation, maintenance, troubleshooting, and correcting diverse plumbing service issues

Responsibilities

Create a positive customer experience by completing calls correctly the first time with quality and care to applicable codes and Hiller standards to avoid refunds and recalls ensuring customer satisfaction
Adjust, repair, replace sewage and sump pumps
Communicate the benefits of Club Memberships
Complete all required documentation on services, collect, record, and deliver fees to designated office administration
Consistently provide accurate True Transparency pricing
Cut, thread, assemble and install pipes; connect valves; caulk joints; and test finished job by allowing water to flow through correctly
Perform a thorough and accurate plumbing inspection including Health & Safety Checklist and communicate findings to the customer in a written option sheet
Perform all plumbing service and replacements to applicable codes
Repair of drain, sewer, and water lines
When issues are identified, prepare a detailed finding report with pictures to discuss with the customer, present repair options to include cost using the options sheet
Perform other duties as assigned

Skills

Plumbing

Residential Plumbing

Service Calls

Customer Service

Troubleshooting

Trade Skills

Hiller Plumbing, Heating, Cooling & Electrical

Plumbing, HVAC, and electrical services provider

About Hiller Plumbing, Heating, Cooling & Electrical

Hiller Plumbing, Heating, Cooling & Electrical provides a range of maintenance services for homes and businesses, focusing on plumbing, HVAC, and electrical work. Their services are delivered by skilled technicians who prioritize customer satisfaction, backed by a guarantee that if customers are not happy, the service is free. Hiller stands out from competitors by offering transparent pricing and various financing options, making it easier for clients to afford necessary upgrades. The company operates under a philosophy called WIN5, which aims to benefit customers, employees, the company, communities, and vendors alike. Hiller's goal is to ensure high-quality service and customer loyalty while fostering a positive business environment.

Nashville, TennesseeHeadquarters

1990Year Founded

VENTURE_UNKNOWNCompany Stage

Industrial & ManufacturingIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Company Match

Paid Vacation

Paid Holidays

Employee Referral Bonus

Risks

Increased competition in the Southeastern US could erode Hiller's market share.

Rising raw material costs may impact profit margins and pricing strategies.

Labor shortages in skilled trades could affect service quality and availability.

Differentiation

Hiller guarantees satisfaction with 'Happy You'll Be or the Service Is Free'.

The company offers transparent, no-surprise pricing to build customer trust.

Hiller's WIN5 philosophy ensures benefits for customers, employees, and communities.

Upsides

Smart home integration offers growth opportunities for Hiller's HVAC and plumbing services.

Demand for energy-efficient systems allows Hiller to promote eco-friendly products.

Subscription-based maintenance services provide steady revenue and customer retention.

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