Customer Support Specialist
UpshopFull Time
Entry Level & New Grad
Candidates must have C1-C2 level Italian proficiency and B2 level English proficiency. Excellent communication skills, flexibility, accountability, reliability, proactivity, and proficiency in navigating knowledge bases are essential. Basic troubleshooting skills are required, along with availability for full-time work, including weekends. Familiarity with Helpshift/Zendesk or other CRM tools, MS Office or Google Suite apps, and community platforms like Discord or Slack are advantageous. Previous customer service experience is a plus.
The Player Engagement Agent will investigate and respond promptly to player inquiries via ticketing, email, or chat, providing quality support. They will gather and deliver player feedback to developers according to established procedures and assist internal teams with project-related requests. Responsibilities also include maintaining accurate reports, escalating issues promptly, contributing to improved support processes with macros and knowledge base entries, and participating in the quality control process. The role involves mastering gameplay knowledge of client products and providing translations when necessary.
Comprehensive service provider for video games
Keywords Studios provides a wide range of services for the video games industry, supporting the entire lifecycle of game development. Their offerings include game-ready art, marketing, game development, functional and localization testing, text and audio localization, casting, audio post-production, community management, player support, and content moderation. The company utilizes proprietary technology to enhance its end-to-end platform, allowing clients to effectively bring their game concepts to life. Unlike many competitors, Keywords Studios focuses on delivering customized solutions that cater to the specific needs and budgets of their clients. The goal of Keywords Studios is to assist game developers and publishers in creating engaging digital content that entertains, connects, and educates players.