Platform Professional Services Consultant (Remote) at Crowdstrike

United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

CybersecurityIndustries

Requirements

Passion for customer service and success, taking pride in driving customers to align with best practice recommendations and ensuring service objectives are met
Project management experience and proficiencies to ensure customer success
Experience operationalizing leading endpoint security technology and planning enterprise technology deployments
Experience advising customers on identified information security risks
Proficiency and experience with common IT and Systems Management platforms (Active Directory/Group Policy, Citrix, SCCM, etc.)
Proficiency and experience with cloud technology platforms and container workloads (AWS, GCP, Azure, Kubernetes, Docker, etc.)
Proficiency creating and delivering customer-facing collateral using Microsoft Office (Word, Excel, PowerPoint)
Experience with Windows, Linux, and Mac operating systems
Excellent communication skills - written and verbal
(Bonus) Existing experience operationalizing Falcon
(Bonus) BA/BS/MA/MS in Business Administration, Computer Science, Computer Engineering, Math, Information Security, Information Assurance, Information Security Management, Intelligence Studies, Cybersecurity, Cybersecurity Policy, or related field
(Bonus) Industry-related certifications

Responsibilities

Use security knowledge and expertise of the Falcon Platform to drive all service objectives to completion and support customer-related workflows
Produce and deliver service-defined kickoff and technical onboarding meetings, and periodic status updates with the customer
Support technical discussions pertaining to the Falcon platform, associated detections and preventions, and general service-related best practices aligned to the Platform Professional Services Operating Model
Serve as the liaison with other internal CrowdStrike stakeholders to ensure customer inquiries and operating requirements are fully resolved
Actively engage customers via virtual meeting, email, or case management system
Work with leadership to participate in activities to identify and improve service outcomes which align to CrowdStrike’s mission and strategic goals

Skills

Key technologies and capabilities for this role

Falcon PlatformCybersecurityIncident DetectionIncident ResponseIncident RemediationTechnical OnboardingSecurity Best Practices

Questions & Answers

Common questions about this position

Is this role remote?

Yes, this is a remote position as indicated by the job title.

What is the salary or compensation for this role?

This information is not specified in the job description.

What key skills are required for this position?

Key skills include customer service with a passion for customer success, project management proficiencies, endpoint technology experience for operationalizing security deployments, and information security expertise.

What is the company culture like at CrowdStrike?

CrowdStrike cultivates a culture that gives every employee flexibility and autonomy to own their careers, with a focus on limitless passion, relentless innovation, and commitment to customers, community, and each other.

What makes a strong candidate for this role?

Strong candidates are highly motivated, self-driven individuals with expertise in the Falcon platform, security knowledge, customer service passion, project management skills, endpoint technology experience, and information security background.

Crowdstrike

Cloud-native endpoint security solutions provider

About Crowdstrike

CrowdStrike specializes in cybersecurity, focusing on protecting businesses from cyber threats through cloud-native endpoint security solutions. Their main product, the Falcon platform, includes services like Falcon Pro, which replaces traditional antivirus with next-generation antivirus that integrates threat intelligence, Falcon Insight for endpoint detection and response, and Falcon Device Control to manage connected devices. Unlike many competitors, CrowdStrike's services are subscription-based, allowing clients to choose different levels of protection based on their needs. The company serves a diverse clientele, including many Fortune 100 companies, and is recognized as a leader in the cybersecurity field, known for its effectiveness in threat detection and response.

Austin, TexasHeadquarters

2011Year Founded

$468MTotal Funding

IPOCompany Stage

Enterprise Software, CybersecurityIndustries

5,001-10,000Employees

Benefits

Competitive Employee Stock Purchase Plan

Remote-friendly culture

Market leader in compensation and equity awards

Competitive vacation and flexible working arrangements

Comprehensive health benefits + 401k plan

Paid Parental Leave, including adoption

Wellness programs

Professional development and mentorship opportunities

Open offices have stocked kitchens, coffee, soda and treats

Risks

Increased competition from companies like Lumos could challenge CrowdStrike's market share.

Recovery from last year's outage may still affect customer trust and future sales.

Pressure to demonstrate ROI by 2025 could challenge CrowdStrike's financial transparency.

Differentiation

CrowdStrike's Falcon platform offers cloud-native endpoint security solutions, a key differentiator.

The company serves 44 of the Fortune 100, showcasing its strong market presence.

CrowdStrike's proactive threat hunting sets it apart in cybersecurity threat detection.

Upsides

Partnership with SonicWall opens new SMB market segment for CrowdStrike.

Recognition as a leader in ransomware prevention boosts CrowdStrike's market credibility.

Gamified learning initiatives help address cybersecurity skills gap, benefiting future talent pipeline.

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