Pipeline Bilingual Spanish Branch Manager - College Park MD and surrounding branches at M&T Bank

College Park, Maryland, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

BankingIndustries

Requirements

Bilingual in Spanish
Minimum of 3 years as a Banking Branch Manager with strong leadership and branch banking experience
Experience with business development and community involvement
Establish and maintain federal registration requirements outlined in the SAFE Act
Stay current on operational, product, and system changes/enhancements
Demonstrate good risk management decisions
Maintain Insurance licensing minimum expectations as outlined in MTS Licensed Banker Academy document
Meet Business Banking Specialist minimum expectations set by Branch and Retail Regional Manager

Responsibilities

Manage all activities of a branch, ensuring overall success of the branch operating model including customer and employee experience, digital engagement, transactions/operations, servicing, and sales
Drive overall profitability by directing sales and business development, meeting operational objectives, and ensuring the branch achieves its annual goals
Lead team through coaching, performance management, and setting priorities; build and develop branch staff
Identify Retail and Business Banking customer needs using M&T sales processes, tools, and resources to assist with short- and long-term solutions
Proactively prospect and grow Business Banking relationships through outreach and build the bank’s presence in the community
Conduct interviews and select employees based on staffing model
Actively model and coach customer service and needs determination behaviors; reinforce and maintain accountability for execution of Retail strategy
Ensure operational requirements are maintained, including consumer and business banking guidelines; ensure compliance with operational, security, and control policies/procedures, preventing fraud and protecting customer assets
Take ownership of complex account servicing and error resolution issues, including escalations; provide coaching and guidance to improve and reduce future escalations
Engage with all team members and business partners as appropriate
Independently process all Business Banking loan requests up to $100,000; proactively bundle products and services
Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies
Promote an environment that supports a culture of belonging and reflects the M&T Bank brand
Maintain M&T internal control standards, including timely implementation of internal and external audit points and issues raised by external regulators
Complete other related duties as assigned
Report to a Retail Regional Manager and lead the branch team to achieve annual sales and profitability goals
Spend majority of time growing the business through proactive sales and outside calling activities, with some time servicing existing customers
Build productive partnerships with appropriate areas of the bank to ensure customer needs and service issues are addressed

Skills

Key technologies and capabilities for this role

Bilingual SpanishBranch ManagementBusiness DevelopmentSalesLeadershipCoachingPerformance ManagementCustomer ServiceRetail BankingBusiness BankingOperational ComplianceFraud PreventionCommunity Involvement

Questions & Answers

Common questions about this position

What experience is required for the Bilingual Spanish Branch Manager role?

Candidates need a minimum of 3 years plus as a Banking Branch Manager, along with strong leadership, branch banking experience, business development, and community involvement.

Is this a full-time position?

Yes, this is a full-time employment opportunity.

What are the main responsibilities of the Branch Manager?

The role involves managing branch profitability through sales and business development, leading and coaching the team, ensuring operational compliance, prospecting business relationships, and handling loan requests up to $100,000.

What is the location for this Branch Manager position?

The position is for College Park MD and surrounding branches.

What does the company culture emphasize for this role?

The role promotes an environment that supports a culture of belonging and reflects the M&T Bank brand.

M&T Bank

Full-service banking for individuals and businesses

About M&T Bank

M&T Bank provides a variety of banking services to individuals, small businesses, and larger companies. Their offerings include mortgage assistance, personal and business checking accounts, and mobile banking options. The bank primarily operates in the Northeastern and Mid-Atlantic regions of the United States, emphasizing community engagement and a focus on customer service. M&T Bank's business model is based on traditional banking practices, such as loans, deposits, and investment products, and it generates revenue through interest income and service fees. A key aspect that sets M&T Bank apart from its competitors is its commitment to community involvement, which includes allowing employees to volunteer and supporting local organizations. The recent merger with United Bank, N.A. has further expanded their services and market presence.

Buffalo, New YorkHeadquarters

1993Year Founded

IPOCompany Stage

Financial ServicesIndustries

10,001+Employees

Risks

Competition from fintechs could erode M&T Bank's market share among tech-savvy customers.

Integration challenges from the United Bank merger may disrupt operations.

Decreased prime rate could reduce interest income, impacting profitability.

Differentiation

M&T Bank emphasizes community engagement through its charitable foundation and volunteer programs.

The bank offers a wide range of traditional and digital banking services.

Recent merger with United Bank, N.A. expands M&T's market reach and service offerings.

Upsides

M&T Bank's $1.5 billion senior notes offering strengthens its financial position.

Decreased prime rate may attract more borrowers, increasing loan volume.

Shannon Lazare's appointment as New Jersey Regional President enhances local community engagement.

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