Pharmacy Tech Support / Call Center Representative (Remote) at IQVIA

Dallas, Texas, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Pharmaceutical, HealthcareIndustries

Requirements

High School Diploma or equivalent
Pharmacy Technician experience required
Minimum 3+ years of call center experience preferred
Experience in medical claim processing is a plus
HIPAA certified
Bi-lingual (English/Spanish) is a plus

Responsibilities

Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center
Quickly assess the user’s issue and provide first-level support for problem resolution
Document information specific to the resolution and escalate unresolved issues expeditiously to the appropriate area
Recognize operational challenges and suggest recommendations to management, as necessary
Ability to work 40 hours per week (shifts available: 8:00 am - 5:00 pm EST or, 9:00 am – 6:00 pm EST or, 10:00 am - 7:00 pm ET or, 11:00 am EST – 8:00pm EST) under moderate supervision

Skills

Key technologies and capabilities for this role

Pharmacy TechnicianCall CenterCustomer SupportHIPAA ComplianceIssue ResolutionDocumentationTelephone SupportEmail SupportMedical Claims Processing

Questions & Answers

Common questions about this position

What is the pay rate for this Pharmacy Tech Support role?

The position pays $18.00 per hour.

Is this a remote position?

Yes, this is a 100% remote work-from-home position.

What skills and experience are required for this role?

Pharmacy Technician experience is required, along with a High School Diploma or equivalent and HIPAA certification. Preferred qualifications include 3+ years of call center experience, medical claim processing experience, and bi-lingual English/Spanish skills.

What are the work hours for this position?

The role requires 40 hours per week with available shifts: 8:00 am - 5:00 pm EST, 9:00 am – 6:00 pm EST, 10:00 am - 7:00 pm ET, or 11:00 am EST – 8:00pm EST.

What makes a strong candidate for this Pharmacy Support Call Center Representative position?

Candidates with required Pharmacy Technician experience, HIPAA certification, and a High School Diploma will stand out, especially those with 3+ years of call center experience, medical claim processing background, or bi-lingual English/Spanish skills.

IQVIA

Advanced analytics and clinical research services

About IQVIA

IQVIA provides advanced analytics, technology solutions, and clinical research services specifically for the life sciences industry. Their services utilize extensive data resources and technology to create connections within healthcare, allowing clients to gain insights that help speed up the development and marketing of new medical treatments. This process is facilitated by their IQVIA Connected Intelligence™ system, which offers quick and flexible insights. IQVIA stands out from competitors by focusing on patient privacy, employing various technologies to protect individual data. The company's goal is to enhance healthcare outcomes by supporting biotech, pharmaceutical, and medical device companies, as well as researchers and government agencies, in understanding diseases and advancing medical science.

Durham, North CarolinaHeadquarters

1998Year Founded

$3,526MTotal Funding

POST_IPO_EQUITYCompany Stage

Cybersecurity, Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Rapid advancement of cancer vaccines may disrupt traditional clinical research models.

Proliferation of disparate technological solutions causes technology overload in clinical trials.

Generative AI technologies face challenges in adoption due to data privacy concerns.

Differentiation

IQVIA leverages advanced analytics and big data for life sciences solutions.

The company offers privacy-enhancing technologies to protect individual patient data.

IQVIA's AI Assistant provides rapid, actionable insights for healthcare and life sciences.

Upsides

Increased adoption of decentralized clinical trials enhances patient-centric study designs.

AI-driven drug discovery accelerates identification of potential drug candidates.

Expansion of telemedicine facilitates remote patient monitoring and data collection.

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