Job Description

Employment Type: [Not Specified] Location Type: London/UK Remote Salary: [Not Specified]

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🚀 Our Mission: We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

Hear from our UK team about what it's like working at Monzo ✨

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Position Overview: Systems Specialist (People Technology)

The People Technology team enables People Systems at Monzo. They own and maintain all the technology that underpins People team actions and objectives and continuously work to improve processes and ways of working.

This role is instrumental in helping to manage and optimise our People Tool tech stack. This dynamic and varied role manages performance and maintenance for our People tools whilst driving efficiencies around processes and solutions. We are looking for a Systems Specialist who is passionate about technology and data, provisioning great service and is able to think holistically across the people landscape. Keeping a customer-first mindset, you’ll be working closely with the Head of People Technology in building, designing, delivering and maintaining all People Systems across Monzo.

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Responsibilities:

🔑 You’ll play a key role by…

• Advanced Systems Configuration & Maintenance skills
• Supporting & developing complex Integrations
• Documentation
• Partner with stakeholders across People Team and the wider business to implement solutions and improve processes, identify development areas and provide technical solutions utilizing People Systems and Technology.
• Design & implement automated solutions for HR processes
• Data Audits: Auditing and ensuring data integrity and security across all People Tech tools.
• Advanced report writing/creation: Build basic and complex advance reports to meet data and MI requests.
• Manage support queries and support junior members of the team as second line support escalation.
• Provide support for system upgrades and enhancements to include prioritisation, functional design, documentation, testing, training, implementation and support model design.
• Design, develop and implement technology solutions that increase operational efficiency, maintain compliance and positively impact customer experience.
• Review business processes to ensure system features are being fully utilised and identify tool functionality that may provide improvements.
• Support, advise and train the People team on using People tools and best practice.
• Identify and troubleshoot complex technical issues, investigate and resolve quickly and efficiently.

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Requirements:

🤩 We’d love to hear from you if…

• 3+ years of configuration & build experience within enterprise level People Systems including a leading role within an implementation project.
• Experience building and maintaining complex integrations.
• Project management capabilities and personal organisational skills to deliver against projected timelines.
• Excellent problem solving skills.
• Ability to effectively communicate complex technical solutions to different functional stakeholders at all levels of the business.
• A strong background and experience with HRIS/HCM configuration and administration.
• Experience with other people tools - ATS, LMS, Recruitment tools, experience platforms, performance management tools is a plus.

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Company Information:

• About Monzo: We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

Benefits:

• [Not Specified]

Hear from the team:

• ✨ [Link to hear from the team]

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Location: London/UK Remote