Pigment Systems Administrator
Huntress$140,000 - $150,000/year
Full Time
Senior (5 to 8 years), Expert & Leadership (9+ years)
Not SpecifiedCompensation
Entry Level & New Grad, Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Technology, Financial Services, HR TechnologyIndustries
Requirements
- 1-2 years of professional experience in an HR, HR Operations, or HRIS support role
- Familiarity with and hands-on administrative experience with an HRIS platform (experience with HiBob is a significant plus, but experience with platforms like BambooHR, ADP, or similar is also valuable)
- Exceptional attention to detail and a strong commitment to data accuracy and quality control
- Proven ability to learn new systems quickly and efficiently troubleshoot technical issues
- Basic experience running reports and extracting data from an HR system
- Strong organizational, time management, and communication skills; able to prioritize tasks effectively in a fast-paced environment
- A foundational understanding of core HR processes (onboarding, offboarding, employee changes)
Responsibilities
- Serve as the primary administrator for daily HiBob operations, ensuring the system runs smoothly and employee data is accurate and up-to-date
- Execute data entry and maintain data integrity across all modules of the system, including regular audits and clean-up activities
- Manage user accounts, security roles, and system access to ensure appropriate permissions are maintained across the organization
- Assist in the configuration of basic system changes and updates, including organizational structure changes (departments, locations, job titles)
- Act as the first point of contact for system-related inquiries and troubleshooting from employees and managers, resolving issues or escalating complex items to the People Systems Analyst or Manager
- Create, update, and maintain comprehensive end-user documentation (e.g., job aids, FAQs, system guides) for common HiBob processes
- Deliver basic system training and enablement sessions for new hires and specific user groups as needed
- Support annual processes (e.g., engagement surveys, open enrollment, performance reviews, compensation cycles) by executing data preparation, data entry, and basic system testing
- Run and deliver standard and ad-hoc reports from HiBob to support basic People Team needs and data requests from business stakeholders
- Assist the People Systems Analyst in testing and validating more complex system configurations, business process changes, and integration updates
- Track and document system issues and enhancement requests, collaborating with the broader People Systems team to support continuous system improvement
Skills
HiBob
HRIS
data entry
data integrity
user account management
system configuration
troubleshooting
audits
Glia
Digital customer service solutions for banks
About Glia
Glia provides digital customer service solutions specifically designed for financial institutions like banks and credit unions. Their platform includes various tools such as messaging, video, voice, and CoBrowsing, which allows customer service agents to interact with a customer's web browser in real-time. This technology enables financial institutions to engage with customers across multiple digital channels, allowing seamless transitions between chat, video calls, and voice calls without losing context. Glia's goal is to enhance customer service efficiency and user experience, ultimately improving customer satisfaction and loyalty. Unlike competitors, Glia focuses on the financial services sector, offering a tailored service that helps institutions modernize their customer interactions and increase online loan applications. By providing these tools as a service, Glia aims to help financial institutions deliver personalized support and boost customer retention.
New York City, New YorkHeadquarters
2012Year Founded
$147.8MTotal Funding
SERIES_DCompany Stage
AI & Machine Learning, Financial ServicesIndustries
201-500Employees
Benefits
Stock Options
Professional Development Budget
Risks
Rapid AI adoption could lead to increased competition from new entrants.
Financial institutions may develop in-house digital customer service solutions.
Increasing regulatory scrutiny on AI and data privacy could raise compliance costs.
Differentiation
Glia's ChannelLess® architecture allows seamless transitions between communication channels.
Quality AnalystGPT provides real-time insights into customer needs and trends.
Glia's AI-driven solutions enhance customer experience and operational efficiency.
Upsides
Increased demand for AI-driven customer service in the financial sector.
Growing trend of integrating AI with customer service platforms.
Expansion of digital banking services boosts demand for Glia's solutions.
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