[Remote] Provider Data Services Specialist - Employee Assistance Program at CVS Health

Texas Twp, Michigan, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Healthcare, Health InsuranceIndustries

Requirements

1+ year of call center experience
Previous experience using Microsoft Office products, specifically Excel, Outlook, and Word
High school diploma or GED
Must have a quiet and secure workspace in your home
Recommended technical requirements: broadband or fiber internet (e.g., Verizon Fios, Comcast) with minimum 25mbps/3mbps speed, hardwired ethernet connection (wireless not allowed), consider household internet usage during work hours

Responsibilities

Handle outbound calls to providers and members
Facilitate utilization of the Employee Assistance Program (EAP) benefits
Provide excellent customer service to providers and members by connecting members to mental health care
Resolve any billing issues for providers
Drive member satisfaction, retention, and growth by delivering competitive services
Perform other administrative duties as needed

Skills

Customer Service

Outbound Calls

Mental Health Support

Billing Resolution

Administrative Duties

Employee Assistance Program

CVS Health

Comprehensive pharmacy and healthcare services

About CVS Health

CVS Health operates a large network of retail pharmacies and walk-in medical clinics across the United States, providing a variety of health-related products and services. Their offerings include prescription medications, over-the-counter health products, and beauty items, as well as pharmacy benefits management and specialty pharmacy services. CVS Health's integrated business model allows them to serve individual consumers, businesses, and communities effectively, with a focus on improving health outcomes and reducing healthcare costs. Unlike many competitors, CVS Health combines pharmacy services with medical care, making it easier for patients to access quality healthcare. The company's goal is to enhance access to healthcare and support individuals in achieving better health.

Woonsocket, Rhode IslandHeadquarters

1963Year Founded

DEBTCompany Stage

Healthcare, Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

Company Equity

Wellness Program

Professional Development Budget

Paid Vacation

Paid Holidays

Risks

Legal challenges related to opioid prescriptions could harm CVS's reputation and finances.

The DOJ's intervention in a whistleblower lawsuit may increase legal costs for CVS.

The Horizon Organic Milk recall exposes potential vulnerabilities in CVS's supply chain.

Differentiation

CVS Health operates over 9,600 retail pharmacies and 1,100 walk-in clinics nationwide.

The company integrates pharmacy benefits management with specialty pharmacy services for comprehensive care.

CVS Health offers tailored medication plans through personalized medicine and pharmacogenomics.

Upsides

Expansion of telehealth services allows CVS to reach more patients remotely.

Increased consumer interest in wellness boosts demand for CVS's health-related products.

The trend towards value-based care aligns with CVS's integrated healthcare approach.

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