People Services Manager at Bandwidth

Raleigh, North Carolina, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Telecommunications, SoftwareIndustries

Requirements

Bachelor’s degree in Business, Human Resources or similar concentration
1–2 years of human resources experience (either generalist, recruiting, employee relations, compensation etc)
Hands-on recruiting experience or business coaching
Familiarity with training and compensation/career progression programming
Functional knowledge of business unit operations, structure and work processes
Knowledge of federal and state employment laws and regulations
Ability to thrive in a changing environment and deal with ambiguity
Competent in managing multiple projects simultaneously across diverse functions, sites, and locations

Responsibilities

Establishes, develops, and maintains a strong partnership and relationship with team members to support the effectiveness of the organization
Serves as a liaison and advocate between the departments, other Business Partners, and other People Services teams (L&D, Recruiting, Compensation, etc.)
Collaborates closely with the Business Partner team to ensure effective delivery of people-focused programs and coordinates people programs with People Services functional areas and locations
Maintains accurate and confidential employee records to ensure compliance with legal requirements and company policies
Works closely with and advises leadership, assisting managers in coaching employees for professional development and performance management
Supports Learning and Development to create and facilitate training programs that contribute to the growth and development of employees
Ensures effective People service delivery, coordinating with corporate and regional teams, particularly at sites without People Services on-site presence
Partners closely with Director/Sr. Director of People Services to support strategic development, long-range people development, department planning, staffing initiatives, talent management, compensation and rewards, organizational effectiveness, team development, employee relations, performance management, and recognition programs
Assists in guiding leaders through conflict resolution, employee relations issues, and the application of People policies, procedures, and practices
Works in a normal office environment with occasional travel required

Skills

HR Business Partnering

Employee Relations

Talent Management

Compensation Planning

Manager Coaching

Program Administration

Staffing Support

Learning & Development

Recruiting Collaboration

Bandwidth

Cloud-based voice and messaging services

About Bandwidth

Bandwidth provides voice, messaging, and emergency services through cloud-based solutions tailored for businesses, including enterprises, service providers, and application developers. Their services allow clients to integrate reliable communication capabilities into their applications and systems. Bandwidth's offerings include voice calling, text messaging, and emergency calling, all designed to ensure high reliability and scalability, which are essential for uninterrupted communication. The company generates revenue through subscription models, where clients pay a recurring fee, and usage-based models, where charges are based on the volume of calls or messages. Regular maintenance and updates are conducted to enhance service performance and reliability. Bandwidth's goal is to deliver dependable communication solutions that meet the evolving needs of businesses in a competitive telecommunications market.

Raleigh, North CarolinaHeadquarters

2005Year Founded

$19.9MTotal Funding

IPOCompany Stage

Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

100% Medical & Dental Coverage

401(k) & College Savings Plan

PTO with Email Embargo

Free Gym Membership

90 Minute Workout Lunches

Employee Development Opportunities

Risks

Emerging CPaaS providers offering lower-cost services threaten Bandwidth's market share.

Rapid AI advancements may outpace Bandwidth's current capabilities, risking competitive edge loss.

Potential regulatory changes in data privacy laws could increase Bandwidth's compliance costs.

Differentiation

Bandwidth offers a unique owner-operated network with global reach and regulatory expertise.

The company integrates AI-ready capabilities into its cloud communications platform, Maestro.

Bandwidth's focus on secure and compliant communication solutions sets it apart in the market.

Upsides

Growing demand for CPaaS solutions boosts Bandwidth's market potential and revenue growth.

AI-driven communication tools enhance customer experience and operational efficiency for Bandwidth.

5G network expansion globally enhances the quality and speed of Bandwidth's services.

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