People Operations & Talent Manager at Passes

Los Angeles, California, United States

Apply Now

Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Creator EconomyIndustries

Requirements

3+ years of experience in People Operations, HRBP, or related HR roles
3+ years of full-cycle recruiting experience (sourcing → close)
Experience owning onboarding, employee relations, and performance processes
Strong communication skills with the ability to build trust across teams and leverage relationships

Responsibilities

Manage the full employee lifecycle using Rippling as the primary HRIS — including onboarding/offboarding workflows, IT device management, benefits administration, and quarterly compliance training
Lead performance review cycles and ensure expectations are clearly communicated and documented
Oversee all global contractors through Deel including onboarding, contract management, and monthly payroll processing
Ensure compliance with employment regulations, benefits administration, and separation agreements
Manage employee reimbursements, expense approvals, and travel budgets using Ramp, including issuing virtual/physical cards and allocating funds when needed
Partner with legal and finance to manage sensitive HR documentation
Lead full-cycle recruiting, from sourcing through offer negotiation
Partner with leadership on headcount planning and future hiring needs
Partner with legal to manage immigration compliance for international hires
Build scalable recruiting systems, templates, scorecards, and interview frameworks in Greenhouse
Plan and execute company-wide events, recognition programs, and team-building initiatives
Run the annual performance review cycle, ensuring clarity, consistency, and alignment across teams
Create and manage internal comms (team newsletters, culture surveys, announcements) to improve transparency and alignment
Run monthly or quarterly all-hands meetings, including agenda planning, content coordination, and day-of execution
Act as a liaison between employees and leadership to ensure feedback loops are active and culture remains positive and inclusive
Provide oversight and guidance for HQ operations, ensuring smooth coordination across facilities, vendors, and creator-facing spaces (podcast studio, recording studio, event facility)
Oversee and mentor the HQ Office Manager who manages daily office operations — including vendor management, stocking and ordering, event setup, and maintaining overall office functionality
Support the HQ Office Manager in developing efficient systems, budgets, and processes for facilities, snacks/drinks, and company events
Serve as the bridge between People, Ops, Finance, and Legal to ensure alignment, compliance, and efficiency across org-wide processes
Partner with executives and department leads to translate company goals into scalable HR and operational systems
Identify gaps in workflows (onboarding, compliance, hiring, engagement, office ops) and implement improvements

Skills

Rippling

Deel

Ramp

HRIS

Full-cycle Recruiting

Onboarding

Offboarding

Performance Reviews

Compliance

Talent Strategy

Headcount Planning

Contract Management

Payroll Processing

Benefits Administration

Passes

Digital ticket storage and management platform

About Passes

Passes.com provides a platform for users to store and manage their digital tickets securely. Users can keep all their tickets in one location, making it easy to access and organize them. The website includes features like ticket sharing, ticket transfer, and ticket tracking, which enhance the user experience. What sets Passes.com apart from its competitors is its comprehensive suite of features that simplify ticket management and its focus on security, ensuring users' data remains protected. The goal of Passes.com is to offer a convenient service that helps users efficiently manage their tickets while generating revenue through service fees and additional features.

Miami, FloridaHeadquarters

2022Year Founded

$63.2MTotal Funding

SERIES_ACompany Stage

Consumer Software, CybersecurityIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Unlimited Paid Time Off

Professional Development Budget

Flexible Work Hours

Company Equity

Risks

Legal challenges in NIL rights could impact university partnerships' sustainability.

Expansion into new Los Angeles space may strain financial resources if growth lags.

Competition from platforms like OnlyFans and Patreon threatens Passes' market position.

Differentiation

Passes offers a unique suite of features for managing digital tickets securely.

The platform empowers creators with tools for subscription, paid DMs, and exclusive content.

Passes' partnerships with universities enhance athlete-fan engagement through NIL monetization.

Upsides

Passes' $40M Series A funding supports expansion and platform development.

Partnerships with universities like Michigan and Texas enhance brand visibility and user engagement.

The acquisition of Fanhouse strengthens Passes' position in the creator economy.

Land your dream remote job 3x faster with AI

Try Jobo Free