PCS Leader at GE Healthcare

Chicago, Illinois, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical DevicesIndustries

Requirements

For roles outside the USA: Advanced experience in Services & Customer Service Management (knowledge level comparable to a Bachelor's degree from an accredited university or college, or a high school diploma with relevant experience)
For roles in USA: Bachelor's degree from an accredited university or college (or a high school diploma/GED with at least 6 years of experience in Job Family Group(s)/Function(s))
Developing in-depth knowledge of a technical discipline
In-depth understanding of key business drivers and how own team's work integrates with other teams
Strong oral and written communication skills (desired)
Demonstrated ability to analyze and resolve problems (desired)
Ability to document, plan, market, and execute programs (desired)
Established project management skills (desired)

Responsibilities

Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region, product, or coverage area
Responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the customer
Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area
Use prior experience and acquired technical expertise to execute policy/strategy
Use some level of judgment and propose different solutions outside of set parameters but with guidance
Use prior experience and on-the-job training to solve straightforward tasks
Access technical skills and analytic thinking required to solve problems, using multiple internal sources outside of own team to arrive at decisions
Provide informal guidance to new team members (as an individual contributor with proven interpersonal skills or an early people leader who can hire and develop talent)

Skills

Customer Support

Technical Support

Field Service Engineering

Maintenance Management

Logistics

Preventive Maintenance

Remedial Maintenance

Service Planning

Problem Solving

Technical Expertise

GE Healthcare

Healthcare technology and data analytics provider

About GE Healthcare

GE Healthcare provides a range of healthcare technologies and services aimed at improving patient care. Its main products include imaging systems, mobile diagnostic devices, patient monitoring solutions, and advanced software for data analysis. These products help medical professionals make informed decisions and enhance the efficiency of healthcare delivery. Unlike many competitors, GE Healthcare invests significantly in research and development, allocating $1 billion each year to innovate and enhance its offerings. The company’s goal is to support healthcare providers in delivering better patient outcomes, as evidenced by its technology supporting over 300,000 patients daily and managing 2 billion patient scans each year.

Chicago, IllinoisHeadquarters

1892Year Founded

N/ACompany Stage

Data & Analytics, HealthcareIndustries

10,001+Employees

Risks

Emerging AR technologies increase competition in medical imaging.

Regulatory challenges may delay AI application expansions in healthcare.

Dependence on clinical trial success for new product market positioning.

Differentiation

GE Healthcare invests $1 billion annually in R&D for product innovation.

The company supports over 300,000 patients daily with its healthcare technologies.

GE Healthcare's AIR Recon DL offers 3D motion-insensitive imaging for enhanced MRI quality.

Upsides

Acquisition of Caption Health expands AI-powered ultrasound capabilities.

Successful Phase III trial of [18F]flurpiridaz enhances coronary artery disease detection.

Collaboration with Wayra accelerates digital health innovation in EMEA.

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