d) at eBay

Planegg, Bavaria, Germany

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Payments, FinTechIndustries

Requirements

Abgeschlossene Ausbildung im IT-Bereich oder vergleichbare Qualifikation
Erste Erfahrung im Finanz- oder Payment-Bereich
Gutes Verständnis für komplexe Abläufe in IT-Systemen und Überblick in dynamischen Strukturen
Gute MySQL-Kenntnisse (nicht zwingend erforderlich)
Ausgeprägte Zahlenaffinität zur Analyse komplexer Zusammenhänge
Analytische und eigenständige Arbeitsweise, schnelles Einarbeiten in neue Themen und Systeme
Teamfähigkeit und Eigeninitiative

Responsibilities

Erste Anlaufstelle für komplexe nationale und internationale Payment-Supportanfragen
Erstellen spezifischer Reports und Datenbankabfragen mit MySQL für verschiedene Unternehmensbereiche
Durchführen von Abweichungsanalysen in Abrechnungen, Erkennen von Mustern und Ableitung von Optimierungen
Dokumentieren komplexer Prozesse und Supportfälle sowie zugänglich machen für das Team (Wissensmanagement)
Identifizieren von Schwachstellen und Einbringen gezielter Verbesserungsvorschläge in der Entwicklung (Product Owner-Mindset)
Unterstützen der Entwicklungsabteilung bei der Automatisierung repetitiver Prozesse zur Effizienzsteigerung
Arbeiten als Schnittstelle zwischen Teams (z. B. IT-Backoffice, Finance) und externen Partnern
Koordinieren payment-bezogener Themen und Entwickeln von Methoden zur Selbsthilfe für Kunden

Skills

Key technologies and capabilities for this role

MySQLSQLReportingData AnalysisPayment ProcessingProcess OptimizationDatabase Queries

Questions & Answers

Common questions about this position

What is the work location and arrangement for this role?

The position is hybrid and requires working in the office in Martinsried 3–4 days per week.

What skills are required for this Payment Support & Reporting Analyst position?

Key skills include handling complex payment support queries, writing MySQL database queries for reporting and deviation analyses, process optimization with a Product Owner mindset, process automation support, and acting as an interface between teams.

What is the salary or compensation for this role?

This information is not specified in the job description.

What is the work environment like at epay?

It is a dynamic environment where you work 3–4 days a week in the office, acting as the go-to person for complex national and international payment queries while collaborating with development, IT, backoffice, and finance teams.

What makes a strong candidate for this analyst role?

Strong candidates excel in problem-solving for complex payment support cases, have MySQL proficiency for reporting and analyses, demonstrate a Product Owner mindset for identifying process improvements, and enjoy collaborating across teams in a dynamic setting.

eBay

Global online marketplace for buying and selling

About eBay

eBay is an online marketplace where individuals and businesses can buy and sell a wide range of products, including electronics, fashion, and collectibles. Users can list items for auction or use the 'Buy It Now' option for immediate purchases. eBay stands out from competitors with its vast selection, user-friendly interface, and strong buyer and seller protections, including free shipping on many items. The company's goal is to facilitate seamless transactions while generating revenue through transaction fees, advertising, and subscription services.

San Jose, CaliforniaHeadquarters

1995Year Founded

$6.5MTotal Funding

IPOCompany Stage

Consumer Software, Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

401(k) Company Match

Paid Vacation

Parental Leave

Risks

Niche e-commerce platforms like StockX and Poshmark may draw away eBay's customers.

Social media platforms with shopping features could divert traffic from eBay.

Direct-to-consumer brands bypassing marketplaces may reduce eBay's seller base.

Differentiation

eBay offers a unique auction-style listing alongside 'Buy It Now' options.

The platform provides robust buyer and seller protections, enhancing trust in transactions.

eBay's vast product selection includes new, refurbished, and second-hand items.

Upsides

eBay's acquisition of GSI Commerce strengthens its position as a global commerce partner.

The rise of social commerce offers eBay opportunities to integrate social shopping features.

Increased focus on sustainability aligns with eBay's refurbished and second-hand product categories.

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