Payment Operations Senior Manager at Aspire

Gurugram, Haryana, India

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

FinTechIndustries

Requirements

Expertise in local US payment rails (e.g., ACH, FedNow) as SME for accurate and timely payment execution
Ability to own end-to-end domestic payment operations, including partner integration, SLA delivery, and cut-off adherence
Experience monitoring and improving payment success rates, incident resolution times, and real-time triage across time zones
Skills in collaborating with banking and PSP partners on change requests, incident escalations, and rulebook updates
Capability to translate market-specific rules into operational processes and automation requirements
Proficiency in driving go-live for new domestic corridors or capabilities, coordinating with Product, Compliance, and Engineering
Knowledge of setting up reconciliation processes for new regional rails, monitoring exceptions, and ensuring SLAs/safeguarding
Experience in operational oversight, root cause analysis, continuous improvement, quality controls, and training

Responsibilities

Own end-to-end domestic payment operations for the US, including partner integration, SLA delivery, and cut-off adherence; serve as SME for local payment rails (e.g., ACH, FedNow)
Monitor and improve payment success rates and incident resolution times; lead real-time triage of processing issues across regional time zones
Collaborate directly with banking and PSP partners to manage change requests, incident escalations, and rulebook updates; translate market-specific rules into operational processes and automation
Drive successful go-live of new domestic corridors or capabilities (e.g., FedNow) by coordinating with Product, Compliance, and Engineering; act as local process lead for Day 1 transactions
Oversee setup of reconciliation processes for new regional rails with shared services Recon team; monitor/escalate exceptions and drive resolution per SLAs/safeguarding
Champion regional ownership of payment SLAs, root cause analysis, and continuous improvement; work with QC & Training to embed quality controls and upskill analysts
Ensure success, accuracy, and compliance of all payment flows in the US; manage operations and KPIs for payment products
Support expansion into new countries by setting up and scaling treasury operations optimized for local requirements

Skills

Payment Operations

Operations Management

Payment Flows

Customer Experience

Platform Operations

Aspire

Influencer marketing platform for e-commerce brands

About Aspire

Aspire.io is an influencer marketing platform designed for high-growth e-commerce brands, connecting them with social media influencers to promote their products. The platform offers tools for influencer discovery, campaign management, and performance tracking, allowing brands to manage their influencer relationships efficiently. Aspire.io stands out by focusing specifically on e-commerce, providing features that enable trackable sales and streamlined collaboration. The company's goal is to help brands leverage influencer marketing to drive measurable results in awareness, engagement, and sales.

San Francisco, CaliforniaHeadquarters

2014Year Founded

$26.6MTotal Funding

SERIES_ACompany Stage

Data & Analytics, Consumer GoodsIndustries

201-500Employees

Benefits

Flexible Work Hours

Unlimited Paid Time Off

Paid Parental Leave

Risks

Fake followers on social media could undermine Aspire's campaign authenticity.

Complex ROI measurement may deter brands from investing in influencer marketing.

Integration challenges from CommerceUp acquisition could affect Aspire's operational efficiency.

Differentiation

Aspire empowers brands with a comprehensive suite of influencer marketing tools.

The platform offers custom, branded landing pages for seamless influencer onboarding.

Aspire facilitates trackable sales through bulk promo code creation and affiliate links.

Upsides

Aspire's acquisition of CommerceUp enhances its multilingual and multi-currency capabilities.

The rise of micro-influencers offers Aspire opportunities for targeted partnerships.

Aspire capitalizes on the shift towards word-of-mouth commerce for trusted recommendations.

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