Part Time Response Services Coordinator (PRN)

Position Overview

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About Us

NeuroFlow was founded by CEO and West Point graduate Christopher Molaro, who, after a five-year military career including a tour in Iraq, recognized significant gaps in the behavioral health system. He observed numerous barriers preventing veterans and civilians from accessing appropriate and timely care. While pursuing his MBA at Wharton, Chris partnered with Adam Pardes, and together they realized that truly addressing the issue required more than just engaging digital mental health apps; a systemic integration of behavioral health into the entire healthcare ecosystem was necessary for meaningful change. This vision led to the creation of NeuroFlow.

What We Do

NeuroFlow partners with healthcare leaders to drive better outcomes, reduce the total cost of care, and enhance the predictability and transparency of behavioral health risk. Our mission is to ensure that no one needing behavioral health support falls through the cracks. We develop not only engaging digital self-care tools but also platforms that facilitate early identification of population behavioral health risks, connect individuals with acuity-specific resources, and empower care teams to make more informed and efficient decisions. NeuroFlow equips healthcare organizations with the insights needed to overcome systemic challenges in the current healthcare landscape.

How We Do It

NeuroFlow fosters an award-winning culture characterized by encouragement and a drive for excellence. Our core values are prominently displayed and are the responsibility of every team member to uphold and to hold each other accountable to. We thrive on flexibility and agility, navigating and transforming an industry often characterized by resistance to change. NeuroFlow offers unique opportunities to work in a dynamic, fast-paced, and enjoyable environment, making a direct and meaningful impact on bridging the gap between mental and physical health.

Your Role

We are seeking a dedicated individual with experience in mental health crisis response. In this role, you will provide direct outreach to individuals utilizing innovative technology. You will be instrumental in delivering response services and contributing to the ongoing monitoring and enhancement of these services.

Responsibilities

• Conduct outreaches via phone, email, and text messaging to patients requiring mental health support.
• Employ empathy and active listening skills to build rapport, engage, and provide brief support to at-risk individuals.
• Utilize the Columbia Suicide screening tool and safety planning techniques to assess risk levels and provide appropriate support.
• Assist in maintaining a database of available referrals and resources to meet patients' mental health and community needs.
• Contribute to the development of NeuroFlow digital health content and assign relevant content to patients.
• Maintain timely and accurate documentation of all patient communications and services rendered.
• Coordinate with NeuroFlow staff, customers, and emergency services as necessary to ensure patient safety.
• Collaborate with customers and teletherapy partners regarding patient follow-up and referral status.
• Competently use the NeuroFlow platform for patient communication, progress tracking, and documentation.
• Assist in tracking data and outcomes to improve the quality of response services.
• Support program accreditation achievement and maintenance of program standards.
• Participate in monthly supervision sessions with the Clinical Program Manager.

About You

• You possess at least a Bachelor's degree in psychology, nursing, social work, or a related field.