[Remote] Customer Care Advocate (SHIFT = Tuesday - Saturday 8am - 4:30pm CT) at iRhythm Technologies

United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical DevicesIndustries

Requirements

Candidates must possess a high school diploma or equivalent and have at least 3 years of customer service experience, preferably assisting patients in a healthcare setting. Experience in a high-volume Contact Center environment is required, along with proficiency in Microsoft Office and virtual communication tools. Strong verbal and written communication skills, flexibility, adaptability to change, and a patient-focused, professional demeanor in stressful situations are essential. Independent thinking and sound judgment are also necessary.

Responsibilities

The Customer Care Advocate will answer inbound calls, investigate patient insurance, estimate benefit coverage and out-of-pocket costs, and discuss patient responsibilities and payment options. Responsibilities include making outbound calls to patients, documenting all activities in the customer support system, and maintaining patient data confidentiality in compliance with HIPAA. The role also involves meeting productivity metrics, troubleshooting customer issues, and providing superior customer care.

Skills

Customer Service

Contact Center

Insurance Verification

Benefits Investigation

Reimbursement

Financial Counseling

Salesforce

Patient Communication

Problem Solving

iRhythm Technologies

Advanced cardiac monitoring solutions provider

About iRhythm Technologies

iRhythm Technologies focuses on cardiac monitoring solutions, with its main product being the Zio Patch, a wearable device that tracks heart rhythms for up to 14 days. This extended monitoring helps healthcare providers detect irregular heart rhythms that shorter monitoring might miss, making it especially useful for patients at risk. The company serves both patients and healthcare providers, generating revenue by selling the Zio Patch and offering data analysis services to interpret the collected heart data. iRhythm aims to improve patient outcomes and streamline healthcare workflows in the cardiac health sector.

San Francisco, CaliforniaHeadquarters

2006Year Founded

$102.8MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

1,001-5,000Employees