Responsibilities

The Parts Counter Specialist will provide superior customer service by greeting customers warmly and eagerly assisting them. They will accurately identify machine make/model/serial numbers by asking questions, investigate part needs, determine necessary additional parts, and fulfill parts orders efficiently. This includes coordinating logistics, managing inventory, collecting customer payment information/POs, and following up on past due accounts. Additionally, they will utilize resources like online manuals and microfiche to properly identify parts and maintain accurate parts inventory.