[Remote] HTM Parts Concierge at GE Healthcare

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

Associate degree in Business Administration, Finance, Marketing or related discipline and minimum one year of customer service experience; or a High School diploma/GED and five or more years of customer service experience
High proficiency in Microsoft Office Suite products (e.g., Word, Outlook, Excel, Access)
Minimum two years' experience working with Microsoft Excel; knowledge of pivot tables required
Ability to communicate using local language
Strong focus on customer care and satisfaction
Demonstrated ability to work under pressure and to meet deadlines and commitments
Legal authorization to work in the U.S

Responsibilities

Remediate part backorders by finding alternate suppliers to source parts to
Work closely with Biomed’s to insure on time order delivery with constant communication
Provide answers to field inquiries and /or direct them to proper resources for resolution
Assist with part solution actions as needed with other cross-functional teams including Sourcing, Zone Analysts, Parts Expediters and AP
Address order escalations. Find and execute part order solutions
Receive and process Biomed order changes. i.e. Cancellations & Amendments to existing PO’s
Take on additional responsibilities as needed for supplier specific processes
Perform professional vendor and field call handling and communication
Meet or exceed established goals and metrics as defined by the leadership team
Comply with company attendance policy
Run reports in Excel, and effectively manage workload based on delivery expectations
Be aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations
Complete all planned Quality & Compliance training within the defined deadlines
Identify and report any quality or compliance concerns and take immediate corrective action as required
Knowledge and understanding of all Global Privacy and Anti-Competition Policies and operate within them
Knowledge and understanding of all Environmental Health Policies and operate within them
Drive continuous improvement on all related processes, work instructions, and procedures

Skills

GE Healthcare

Healthcare technology and data analytics provider

About GE Healthcare

GE Healthcare provides a range of healthcare technologies and services aimed at improving patient care. Its main products include imaging systems, mobile diagnostic devices, patient monitoring solutions, and advanced software for data analysis. These products help medical professionals make informed decisions and enhance the efficiency of healthcare delivery. Unlike many competitors, GE Healthcare invests significantly in research and development, allocating $1 billion each year to innovate and enhance its offerings. The company’s goal is to support healthcare providers in delivering better patient outcomes, as evidenced by its technology supporting over 300,000 patients daily and managing 2 billion patient scans each year.

Chicago, IllinoisHeadquarters

1892Year Founded

N/ACompany Stage

Data & Analytics, HealthcareIndustries

10,001+Employees

Risks

Emerging AR technologies increase competition in medical imaging.

Regulatory challenges may delay AI application expansions in healthcare.

Dependence on clinical trial success for new product market positioning.

Differentiation

GE Healthcare invests $1 billion annually in R&D for product innovation.

The company supports over 300,000 patients daily with its healthcare technologies.

GE Healthcare's AIR Recon DL offers 3D motion-insensitive imaging for enhanced MRI quality.

Upsides

Acquisition of Caption Health expands AI-powered ultrasound capabilities.

Successful Phase III trial of [18F]flurpiridaz enhances coronary artery disease detection.

Collaboration with Wayra accelerates digital health innovation in EMEA.

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