Partner Success Manager at Remi

San Francisco, California, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, Technology, SaaSIndustries

Requirements

3+ years in customer-facing roles (Partner Success, Customer Support, Onboarding, etc.)
Strong interpersonal, written, and verbal communication skills
Ability to manage multiple accounts, prioritize tasks, and execute with confidence
Proven experience working in CRM platforms (Salesforce preferred)
Track record of success in relationship management, growth, or service environments
Familiarity with restaurants and SMBs and Mid Market is a plus
Highly organized with strong time management and decision-making skills
Tech-savvy and able to learn quickly

Responsibilities

Manage Partner relationships and proactively deliver an exceptional Partner experience
Track Partner health and performance to identify churn risks and growth opportunities
Analyze Partner issues and prioritize resolutions with speed and clarity
Execute programs that drive transactions and product adoption
Meet weekly and monthly KPI goals (e.g., Partner retention, task completion, transaction targets)
Maintain high levels of engagement and Partner satisfaction with a focus on loyalty
Collaborate with Product to recommend features and platform improvements based on Partner feedback
Serve as a trusted advisor and product expert to Partners
Create and manage support tickets for Partner issues
Own Partner Success Plans across your assigned accounts
Drive collection of NPS and CSAT responses to guide continuous improvement

Skills

Key technologies and capabilities for this role

Customer SuccessPartner ManagementAccount ManagementSaaSRetail Technology

Questions & Answers

Common questions about this position

Is this a remote position or does it require in-person work?

This is an in-person role with a collaborative team, not remote.

What salary or compensation does this role offer?

This information is not specified in the job description.

What are the key skills needed for the Partner Success Manager role?

Key skills include being service-oriented and proactive, managing partner relationships, tracking partner health and performance, analyzing issues for resolutions, and executing programs to drive transactions and product adoption.

What is the company culture like at Revi?

Revi has a collaborative, in-person team environment at a pivotal growth moment, with a focus on direct impact through strategic partner engagement.

What makes a strong candidate for this Partner Success Manager position?

A strong candidate is service-oriented, proactive, skilled in partner relationship management, performance tracking, issue analysis, and driving transactions while meeting KPIs like partner retention and transaction targets.

Remi

Web3 solutions for cryptocurrency and NFTs

About Remi

RemiHQ helps businesses utilize Web3 technologies, focusing on cryptocurrency and NFTs. They provide services that allow companies to integrate crypto payments into their platforms and create NFT collections for marketing. Their approach includes building community engagement and peer-to-peer marketing strategies, which helps businesses attract and retain customers. Unlike many competitors, RemiHQ offers comprehensive solutions tailored to each client's needs, ensuring a smooth transition to digital assets. The goal of RemiHQ is to enable businesses to modernize their payment systems and enhance customer interaction, ultimately driving growth and new revenue opportunities.

Lehi, UtahHeadquarters

2022Year Founded

$20.4MTotal Funding

SERIES_ACompany Stage

Consulting, Crypto & Web3Industries

51-200Employees

Benefits

Health Savings Account/Flexible Spending Account

401(k) Retirement Plan

Flexible Work Hours

Risks

Cryptocurrency market volatility poses financial instability risks for RemiHQ's clients.

Decline in NFT market interest may impact RemiHQ's revenue from NFT services.

Regulatory scrutiny on crypto transactions could complicate RemiHQ's operations.

Differentiation

RemiHQ combines Web3 technologies with the roofing industry, a unique market approach.

Founders are seasoned tech veterans, enhancing credibility and expertise in digital solutions.

Focus on community-led marketing strategies sets RemiHQ apart from traditional tech consultancies.

Upsides

Increased adoption of crypto payments among small businesses boosts RemiHQ's service demand.

Smart contract applications in construction align with RemiHQ's modernization goals.

Growing interest in sustainable roofing solutions can be leveraged with blockchain tracking.

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