Partner Service Agent at Deliveroo

Benefits include 25 days holiday & paid bank holidays, life assurance, Deliveroo Plus subscription, employee assistance programme, company paid team meals and nights out, online learning courses, subsidised health insurance & dental insurance, cycle to work scheme, pension, and discounted gym subscription.

It's a full-time 37.5 hour week based in the Manchester office on a hybrid basis with 3 in-office days of your choice; the office is open on weekends if preferred.

Key qualities include ability to work independently and efficiently, organised and solution-based approach, keen eye for detail, resolution-focused mindset, and service obsession. Previous experience with service escalation roles, CRM systems, knowledge bases, or telephony systems is ideal but not essential.

Deliveroo values autonomy and ownership, moves fast, and encourages new ideas as a small team making a large impact. They foster a global collaborative environment with best practice sharing across teams in Europe and the Middle East.

Strong candidates demonstrate independence, efficiency, organization, a solution-based and detail-oriented approach, and an obsessive focus on service and resolutions for partners.