Partner Operations Specialist at Udacity

Egypt

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

EdTech, TechnologyIndustries

Requirements

5–8 years of experience in program operations, service delivery, or vendor coordination—especially in education, government partnerships, or workforce development
Excellent written and verbal communication skills
Strong numerical and analytical aptitude
Proven negotiating skills
Exceptional cross-functional operator, with a track record of executing reliably under complexity
Experience working with vendors, subcontractors, or field teams to manage service delivery at scale
Hands-on with software tools and enjoy building order from ambiguity
Understand the nuance of operating across geographies, languages, and local constraints
Energized by improving systems, not just maintaining them
Experience in Egypt or MENA, or working with government-sponsored education initiatives
Fluent in English and Arabic
Nice to Have
Experience building training, onboarding, or performance frameworks for delivery vendors
Familiarity with contract SLAs and vendor compliance

Responsibilities

Manage execution of select workstreams within complex learning programs (e.g., in-person sessions, practical workshops, hackathons)
Coordinate across vendor partners, facilitators, and internal teams to ensure service offerings are staffed, delivered, and monitored effectively
Manage contractor teams to resolve delivery issues and escalations in real time
Lead sourcing process of new partners to meet complex delivery requirements, including managing any RFP processes
Negotiate vendor contracts and ensure compliance with SLAs
Serve as the operational point-of-contact for delivery vendors and facilitation partners
Oversee partner onboarding, alignment, and ongoing performance across service areas
Track vendor KPIs (e.g., attendance, staffing coverage, session readiness), run reviews, and drive continuous improvement
Identify bottlenecks or manual workflows in partner-enabled delivery and lead process improvement initiatives
Collaborate with internal teams to automate tracking, reporting, or escalations where possible
Document best practices and build playbooks to enable repeatable delivery in new regions or programs
Advocate for and collaborate on development of partner tools designed to improve delivery outcomes
Contribute to new delivery model pilots, regional expansions, or internal capability-building projects
Provide operational input into RFP responses, client conversations, or vendor contracting processes

Skills

Key technologies and capabilities for this role

Vendor ManagementContract NegotiationRFP ManagementSLA CompliancePartner OnboardingProject CoordinationStakeholder ManagementEscalation ResolutionDelivery Operations

Questions & Answers

Common questions about this position

What experience level is required for this role?

The role requires 5–8 years of experience in program operations, service delivery, or vendor coordination, especially in education.

Is this a remote or hybrid position?

This is described as a hybrid role that blends hands-on partner delivery coordination with strategic oversight.

What salary or compensation does this position offer?

This information is not specified in the job description.

What are the key responsibilities in partner and vendor management?

Responsibilities include leading sourcing of new partners, negotiating vendor contracts, ensuring SLA compliance, serving as the operational point-of-contact, overseeing onboarding and performance, and tracking KPIs.

What kind of candidate would be a strong fit for this role?

A strong candidate excels at turning operational challenges into streamlined systems, has experience in program operations or vendor coordination (especially in education), and thrives in coordinating across internal teams and external partners for smooth, scalable delivery.

Udacity

Online platform for tech skills education

About Udacity

Udacity is an online education platform that teaches tech skills such as programming, data science, and artificial intelligence through courses developed with industry leaders. The platform emphasizes hands-on learning with real-world projects and offers 24/7 mentor support to assist students. Unlike many competitors, Udacity operates on a subscription model and provides comprehensive "Nanodegree" programs, as well as corporate training solutions. The goal is to deliver practical education that helps individuals advance their careers and enables companies to upskill their employees.

Mountain View, CaliforniaHeadquarters

2011Year Founded

$155.6MTotal Funding

DEBTCompany Stage

EducationIndustries

1,001-5,000Employees

Benefits

Health Care - No-premium health, dental, and vision benefits, 401K, FSA

Lifestyle - Monthly wellness stipend (gym memberships, work-out gear, etc.)

Learning - Reimbursements for conferences, classes, and seminars

Flexibility - Flexible work hours, unlimited vacation, and paid parental leave

Meals - Healthy catered lunches, dinners, snacks, and drinks on site

Fun - Board games, team outings, company parties, and more

Risks

Increased competition from free resources like Coursera could impact Udacity's market share.

Rapid tech changes may render Udacity's course content outdated quickly.

Accenture's acquisition may lead to strategic shifts alienating existing customers.

Differentiation

Udacity offers hands-on learning with real-world projects and datasets.

The platform provides 24/7 mentor support for coding questions.

Udacity's courses are designed in collaboration with industry leaders.

Upsides

Accenture's acquisition enhances Udacity's reach and resources for tech training.

Udacity's partnerships offer scholarships, expanding access to underserved students.

The rise of micro-credentials boosts Udacity's market relevance and appeal.

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