Partner Operations Director at CaptivateIQ

Toronto, Ontario, Canada

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaS, Sales PerformanceIndustries

Requirements

7+ years in partner operations, channel management, or a related senior role within a SaaS or tech environment
3+ years of building, implementing, and managing partner programs or portals
Must reside near one of the following locations: Hybrid (in-office 3 days per week) - Austin, TX; Remote - Raleigh, NC; Nashville, TN; Toronto, Canada
Builder and executor mentality, willing to manage both tactical and strategic priorities in a fast-paced environment
Ability to drive cross-functional collaboration, independently achieve consensus, and negotiate resources/support across teams (Sales, Product, Customer Success, Service, Legal, Marketing)

Responsibilities

Build, extend, and enhance partner strategy and programs, ensuring alignment with the partner journey and company objectives
Manage a newly implemented partner portal as the single source of truth for partner resources, lead registration, and enablement tools
Design and execute streamlined onboarding and enablement processes for partners
Serve as the primary point of contact for partner inquiries, supporting onboarding, PRM system issues (Mindmatrix/SFDC), and enablement resource access
Manage the partner NPS process to gauge satisfaction and identify enhancement areas
Collaborate cross-functionally to address partner needs and resolve issues
Team with internal and partner marketing stakeholders for seamless co-marketing initiatives and event sponsorships
Create and manage partner communication channels, including newsletters, updates, and announcements
Oversee partner incentives programs, ensuring they are competitive, effective, and aligned with business objectives
Team with Legal to manage partner contracts, including renewals and compliance monitoring
Implement and maintain a streamlined deal registration process
Ensure accurate tracking and reporting on partner-led deals and projects
Create and maintain dashboards to track partner performance, identify trends, and provide actionable insights
Define and track KPIs to measure partner success, performance, and satisfaction
Work with the VP, Alliances & Growth to create and track departmental OKRs
Work closely with Sales, Product, Customer Success, Service, Legal, and Marketing teams to align efforts, leverage synergies, and integrate partners into go-to-market strategies

Skills

Partner Program Management

Partner Strategy

Partner Portal

Analytics

Reporting

Cross-Functional Collaboration

Operations

Sales Performance Management

Enablement Tools

Lead Registration

CaptivateIQ

Sales commission automation and tracking platform

About CaptivateIQ

CaptivateIQ provides a sales commission solution that automates and simplifies the commission calculation process for sales teams. The platform integrates various data sources, allowing for real-time commission calculations and reducing the need for manual data entry. Its interface is designed to be user-friendly, resembling tools like Excel or Google Sheets, which makes it accessible to users without coding skills. What sets CaptivateIQ apart from its competitors is its ability to offer customizable reports and commission plans, ensuring that all team members are aligned and motivated. The goal of CaptivateIQ is to help sales-driven organizations optimize their incentive structures and enhance operational efficiency.

San Francisco, CaliforniaHeadquarters

2017Year Founded

$154.7MTotal Funding

SERIES_CCompany Stage

Fintech, Financial ServicesIndustries

201-500Employees

Benefits

Health Insurance

Paid Vacation

401(k) Company Match

Flexible Work Hours

Home Office Stipend

Professional Development Budget

Risks

Emerging fintech startups pose a competitive threat to CaptivateIQ's market share.

Continuous innovation in AI and machine learning may strain CaptivateIQ's resources.

Integration challenges with new features like SmartGrid could disrupt existing client systems.

Differentiation

CaptivateIQ offers a no-code platform for commission management, accessible to non-technical users.

The company provides real-time commission calculations, enhancing speed and accuracy for enterprises.

CaptivateIQ's customizable reports and plans align with personalized employee incentive structures.

Upsides

The rise of no-code platforms supports CaptivateIQ's user-friendly commission management approach.

CaptivateIQ's cloud-based platform benefits from the trend towards remote work solutions.

The subscription-based model offers predictable revenue streams, aligning with industry trends.

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