Partner Account Manager III at Global Payments

Tempe, Arizona, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Payments, FintechIndustries

Requirements

Minimum of 3 years’ industry experience
Excellent verbal and written communication skills
Ability to manage a complex workload with little to no directive
Ability to solve problems using experience and good judgment
Proficiency in Microsoft Office, particularly Excel
Willingness to travel up to once or twice a year
Flexibility to field phone calls from partners outside of business hours
Preferably able to work out of Tempe, AZ office - 2 days per week (Tues & Wed)
Legally authorized to work for any employer in the United States on a full-time basis without the need for current or future immigration sponsorship

Responsibilities

Possesses in-depth knowledge of the payments industry, Global Payments systems, products and uses that information to advise and support partners
Research complex partner inquiries and drives resolution of production issues, including clarifying the impact, validating through internal research, facilitating technical interactions, tracking issue status, validating corrective actions and communicating resolution to the partner. Acts as a specialist for their assigned partner(s) to either resolve their issue(s) or define the problem for subsequent action
Provides expertise and advice on calls with technical resources, vendors and/or the partner, when necessary, while keeping the partner informed
Acts as a trusted contact and advisor with their partners, taking a consultative approach in managing relationships
Builds relationships with partners through accurate and timely communication. Establishes credibility through knowledge of systems and product functionality. Anticipates partner’s business needs, objectives and identifies opportunities to promote new products and services to increase revenue opportunities. Proactively consults about upcoming system enhancements
Appropriately manages escalations, getting all necessary parties involved to drive resolution. Provides timely updates to leadership on the status of any open issues and engages their direct leader for additional support as needed
Drive discovery conversations that compares partner's expectations to their needs and the reality of what Global Payments can do successfully. Be creative, assertive, and confident, delight the partner, and be an advocate for Global Payments
Determines impact across component lines of development, issues, or partner requests. Provides the knowledge transfer between ongoing projects and partner issues to ensure components are meeting partners’ and Global Payments’ needs