Part-Time Keyholder - Valley Fair at Rothy's

Santa Clara, California, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Part TimeJob Type

UnknownVisa

Retail, FashionIndustries

Requirements

2+ years of Retail, Hospitality, or customer-oriented experience
Positive attitude and relentless focus on customer happiness
Love collaborating and working in a team environment
Comfortable in a fast-paced, ever-changing environment
Excellent communicator
Careful listener who thinks on their feet and provides solutions timely
Comfortable working on feet up to 8 hours a day in a busy store environment
Able to lift up to 25 pounds
18 years of age or older

Responsibilities

Act as Manager on Duty when ASM and SM are not present
Learn all operational procedures and assist with all customer-related inquiries on the floor
Oversee opening and closing procedures for the store
Effectively communicate Rothy’s brand story, values, and mission to customers
Support store leadership in communicating important updates to Retail Associates
Assist in keeping the entry area, display area, and floor clean and tidy
Supervise vendors for cleaning, in-store fixtures, or updates
Share expert brand and product knowledge to allow customers to experience style, look, and quality of shoes
Serve as a point person for all store associate questions and relay outstanding questions or issues to store leadership

Skills

Key technologies and capabilities for this role

Customer ServiceRetail SalesStore OperationsOpening ProceduresClosing ProceduresSales Floor ManagementBrand Communication

Questions & Answers

Common questions about this position

What benefits are offered for this part-time Keyholder position?

Rothy's offers Wellness and Commuter Programs, as well as PTO.

Is this Keyholder position remote or on-site?

This is an on-site part-time position at the Valley Fair store in Santa Clara, CA.

What experience and skills are required for the Keyholder role?

Candidates need 2+ years of Retail, Hospitality, or customer-oriented experience, a positive attitude with a focus on customer happiness, excellent communication skills, and comfort in a fast-paced environment working on feet up to 8 hours.

What is the company culture like at Rothy's retail team?

The retail team provides extraordinary customer service with deep product knowledge, fosters collaboration in a team environment, and emphasizes an inclusive setting focused on sustainability and exceptional in-store experiences.

What makes a strong candidate for this Keyholder position?

Strong candidates have sales floor experience, can quickly learn policies, are organized, proactive, team-oriented, and excel in customer service in a fast-paced setting.

Rothy's

Sustainable footwear and accessories brand

About Rothy's

Rothy's creates stylish footwear and accessories using recycled materials, such as plastic bottles and marine plastic. Their products include shoes, handbags, and other accessories, all designed for environmentally conscious consumers. Rothy's operates through a direct-to-consumer model, selling products online at rothys.com, which allows them to control their brand and customer experience. What sets Rothy's apart from competitors is their strong commitment to sustainability, continuously using eco-friendly materials and practices to reduce environmental impact. The company's goal is to provide fashionable and comfortable products while promoting environmental responsibility.

San Francisco, CaliforniaHeadquarters

2012Year Founded

$235.4MTotal Funding

SECONDARYCompany Stage

Consumer GoodsIndustries

201-500Employees