Part Time Floor Leader - Newbury Street at Lush Cosmetics

Boston, Massachusetts, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Part TimeJob Type

UnknownVisa

Retail, CosmeticsIndustries

Requirements

Product knowledge and passion, with constant learning to make informed recommendations
Ability to lead by example in sales, customer service, and operational tasks
Skills in coaching, training, and providing feedback to sales associates
Knowledge of Lush brand values (Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, Naked Packaging)
Commitment to diversity, equity, inclusion, and belonging (DEIB)
Punctuality and strong attendance
Availability for part-time schedule (20-29 hours weekly), including opening/closing the store

Responsibilities

Drive sales using StoreForce dashboard for coaching, feedback, and shop floor adjustments to meet/exceed goals; own results and celebrate achievements
Deliver world-class customer experience through product demonstrations, consultations, and exceeding sales goals
Educate customers on Lush brand values via shop interactions, community engagement, store parties, and traffic-driving initiatives
Train and coach Sales Ambassadors and peers on sales techniques and product knowledge; lead personal development and seek feedback
Foster DEIB by encouraging open communication, listening to perspectives, promoting teamwork, collaboration, and valuing contributions
Manage cash handling, transactions, register operations, reconciliations, nightly deposits, bank runs, and store securing
Lead by example in attendance/punctuality, monitor breaks, review communications/task lists for team preparedness
Maintain clean, organized, visually appealing store through visuals and merchandising

Skills

Key technologies and capabilities for this role

sales coachingcustomer experienceteam leadershipsales analysisStoreForceproduct demonstrationsstaff trainingstore operations

Questions & Answers

Common questions about this position

How many hours per week is this part-time Floor Leader position?

The position is part-time, requiring 20-29 hours per week.

Is this Floor Leader role remote or on-site?

This is an on-site position at the Newbury Street store, with day-to-day work spent on the shop floor.

What key skills are needed for the Floor Leader role?

Key skills include driving sales using tools like the StoreForce dashboard, delivering exceptional customer experiences with product demonstrations, coaching and training sales associates, and strong product knowledge of Lush cosmetics.

What is the company culture like for Floor Leaders at Lush?

The culture emphasizes passion, positivity, operational excellence, happy and motivated staff, and fostering diversity, equity, inclusion, and belonging through open communication.

What makes a strong candidate for the Floor Leader position?

Strong candidates demonstrate leadership by example, passion for Lush products and brand values, ability to coach teams for sales growth, and commitment to customer excellence and DEIB.

Lush Cosmetics

Handmade cosmetics with ethical sourcing practices

About Lush Cosmetics

Lush produces and sells handmade cosmetics, including skincare, haircare, and bath products. Their products are designed to be effective while also being environmentally friendly, with a focus on ethical sourcing and cruelty-free practices. Lush offers unique items like "The Greeench Deodorant" and "Unicorn Horn Bubble Bar," and is known for its "naked" products that come without packaging to reduce plastic waste. Unlike many competitors, Lush emphasizes direct-to-consumer sales through its website and physical stores, and actively engages with customers through community activities and campaigns. The company's goal is to provide high-quality, natural beauty products while promoting sustainability and ethical practices.

Vancouver, CanadaHeadquarters

1994Year Founded

VENTURE_UNKNOWNCompany Stage

Consumer GoodsIndustries

1-10Employees

Benefits

Flexible Work Hours

Employee Discounts

Risks

Collaborations may dilute brand identity and alienate eco-conscious customers.

Third-party delivery services could lead to quality control issues.

New store openings may struggle due to declining foot traffic in malls.

Differentiation

Lush offers handmade cosmetics with a focus on ethical sourcing and sustainability.

The company is known for its 'naked' products, reducing plastic waste significantly.

Lush engages customers through community activities, enhancing brand loyalty.

Upsides

Partnership with DoorDash enhances direct-to-consumer model with faster delivery.

New hair and scalp products align with demand for natural, personalized solutions.

Collaborations with popular franchises attract new demographics and create buzz.

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