Nielsen

Part-Time Bilingual (English/French) Customer Service Representative - One Year Contract

Toronto, Ontario, Canada

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Consumer Insights, Market Research, Data & AnalyticsIndustries

Requirements

Candidates must be currently located in the Greater Toronto Area (GTA) and should possess excellent English and French communication skills, both oral and written. Demonstrated problem-solving skills, high attention to detail, good logic, and interpersonal skills are essential, along with proven ability to multitask and work in a team environment. Strong customer focus and a pleasant telephone manner are required, and technical proficiency with MSOffice, including Excel, is needed.

Responsibilities

As a Part-time Bilingual (English/French) Customer Service Representative, you will investigate and solve telephone and email queries from our Household Panel Members, assist panel members with problems concerning scanner operations, and update all panel information. You will also monitor and interpret changes in employment legislation across North America and develop HR policies to ensure compliance, conduct audits, deliver training, and advise management on HR-related risk mitigation strategies.

Skills

Bilingual English/French

Customer Service

Problem Solving

MS Office

Excel

Interpersonal Skills

Multi-tasking

Teamwork

Communication

Nielsen

Global measurement and data analytics provider

About Nielsen

Nielsen provides measurement and data analytics services to help businesses understand consumers and markets globally. The company operates through two main divisions: Nielsen Global Media, which offers reliable metrics for the media and advertising industries, and Nielsen Global Connect, which supplies consumer packaged goods manufacturers and retailers with actionable insights about the marketplace. Nielsen combines its proprietary data with other sources to give clients a comprehensive view of current trends and future opportunities. With a presence in over 100 countries, Nielsen aims to support companies in making informed decisions to drive innovation and growth.

Key Metrics

Town of Clarkstown, New YorkHeadquarters

1963Year Founded

$45.1MTotal Funding

ACQUISITIONCompany Stage

Data & Analytics, ConsultingIndustries

10,001+Employees

Benefits

Health Insurance

401(k) Retirement Plan

401(k) Company Match

Unlimited Paid Time Off

Risks

Competition from digital-native analytics firms threatens Nielsen's market share.

Privacy regulations may impact Nielsen's data collection capabilities.

Private equity acquisition could lead to strategic shifts misaligned with client needs.

Differentiation

Nielsen offers comprehensive cross-platform measurement solutions, including mobile media markets.

The Diverse Media Equity program elevates diverse-owned media companies' visibility.

Nielsen Impact Score evaluates marketing value of university athletic programs.

Upsides

Acquisition of Telephia enhances Nielsen's mobile media measurement capabilities.

Partnerships with P&G and NMSDC support diverse media representation.

Collaboration with TikTok improves digital audience measurement services.

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