Participant Recruitment Coordinator - FTC

Position Overview

• Location Type: Remote
• Job Type: Contract
• Salary: Not Specified

Our mission is to fix the clinical trial infrastructure, which is stuck in the past, leading to skyrocketing costs in developing new medicines. We use software to help innovative companies run faster, more reliable, and patient-friendly clinical trials. Since our founding in March 2021, we've helped run over 100 clinical trials involving tens of thousands of patients, with a customer NPS of 100. We recently raised a $55m Series B round from Balderton Capital, with support from Creandum, Firstminute, Seedcamp, and Visionaries.

We are looking for a Participant Recruitment Coordinator to join our Clinical Operations team on a Fixed Term Contract to support the growth of our team and manage participant interactions in our trials.

About You

• Experience in utilizing various tech tools (bonus if these include Calendly, Docusign, Medi2data, Dial Pad, Florence, and Sealed Envelope).
• Experience in patient onboarding and set up, including running screening calls and patient follow-up.
• Experience in maintaining a tracking system and executing follow-up procedures.
• High agency and a bias for action; ability to adhere to protocol timelines and be flexible in response to work priorities and issues.
• Passionate and curious about our mission to change how the healthcare industry operates and how new health treatments are developed.
• Desire to learn what life is like at a high-growth, mission-driven VC-funded startup.
• We encourage you to apply even if your experience and interests only partially match the above.

What You'll Focus On

• Conduct all participant-facing tasks, ensuring a positive trial experience and excellent data accuracy within our platform, Citrus.
• Oversee data collection and ensure in-person processes (e.g., MRI scans) are conducted smoothly.
• Maintain and update participant trackers and Investigator Site File (ISF).
• Assist the Principal Investigator (PI) with day-to-day trial implementation and respond to Clinical Research Organization (CRO) queries.
• Respond to any CRO data queries.
• Escalate safety, data integrity, or trial operational issues to the Team Lead (TL)/CRO team.
• Report Adverse Events (AEs) and Serious Adverse Events (SAEs).
• Collaborate effectively with trial teams to ensure seamless participant experiences throughout the trial journey.
• Contribute to team discussions by sharing participant feedback and suggesting process improvements.
• Engage in cross-functional work with Clinical Operations (Clin Ops), keeping the TL and Study Team Manager (STM) updated at all times and informing other Participant Recruitment Coordinators (PRCs) of trial status.

What We Offer (US)

• 20 days holiday allowance per annum (pro-rata to the length of contract).
• $800 monthly health insurance contribution.
• Enhanced Parental Leave: 16 weeks at full pay for primary caregivers and 6 weeks at full pay for secondary caregivers (after 1 year of employment).
• Note: You will not be required to join company off-sites or company-wide meetings in this role.

Our Hiring Process

1. Initial conversation with Sarah, Talent Partner (15 minutes).
2. Take-home task.
3. Technical interview with a member of the Clinical Operations team (20 minutes).
4. Values interview with 2 team members (20 minutes).