[Remote] Owner Relations Representative at Wander

Argentina

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Hospitality, Real EstateIndustries

Skills

Key technologies and capabilities for this role

Customer ServiceCommunicationProblem-SolvingRelationship BuildingConflict ResolutionSalesOrganizationProactiveness

Questions & Answers

Common questions about this position

What is the salary for the Owner Relations Representative position?

This information is not specified in the job description.

Is this a remote position, or what is the location requirement?

This information is not specified in the job description.

What are the key skills required for this role?

The role requires a customer success mindset, strong problem-solving and conflict resolution skills, excellent communication (well-spoken and well-written), and being tech-savvy with tools like Slack and Google Suite.

What kind of work schedule is required?

Candidates must be comfortable working Tuesday-Saturday in CST.

What experience makes a strong candidate for this position?

2+ years of customer service, account management, or customer success experience is required, with property management, real estate, or hospitality experience being a plus. Strong conflict resolution skills and comfort with a fast-paced environment are also key.

Wander

Vacation home rentals with hotel amenities

About Wander

Wander.com offers vacation home rentals that come with hotel-grade amenities, catering to a wide range of travelers from casual vacationers to frequent visitors. The platform allows users to browse and book vacation homes through the Wander app, which features a diverse portfolio of properties in various scenic locations. Each rental is designed to provide an enhanced experience, including modern workstations, top-tier cleaning services, and 24/7 concierge support. What sets Wander apart from traditional vacation rental services is its focus on combining the comfort of a home with luxury hotel-like features. The company's goal is to create a relaxing and thoughtful vacation experience for its users, as evidenced by the positive feedback from over 212,603 app users who appreciate the service.

Austin, TexasHeadquarters

2011Year Founded

$31.1MTotal Funding

DEBTCompany Stage

Consumer Software, Consumer GoodsIndustries

51-200Employees

Benefits

Flexible Work Hours

Remote Work Options

Paid Vacation

Risks

High competition from startups using social media to capture market share.

Over-reliance on luxury market segment vulnerable to economic downturns.

Challenges in maintaining consistent standards across diverse property locations.

Differentiation

Wander offers hotel-grade amenities in vacation rentals, setting it apart from competitors.

The company integrates smart mattresses for personalized sleep experiences, enhancing guest satisfaction.

Wander's diverse property portfolio includes unique locations like Yellowstone Valley and Kauai Cliffs.

Upsides

$100M credit facility from Credit Suisse supports expansion and service enhancement.

Partnership with Once Upon A Coconut attracts health-conscious travelers with sustainable refreshments.

Social media marketing on TikTok and Instagram increases brand visibility among younger demographics.

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