Wander

Owner Relations Representative

Argentina

Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Hospitality, Real EstateIndustries

About the Role

As an Owner Relations Representative, you will act as the primary point of contact for property owners, ensuring their satisfaction and addressing their needs in a timely manner. Your key responsibility will be to manage all owner communications, providing regular updates, and resolving issues to foster a positive relationship between property owners and our management team. This role requires a customer success mindset, strong problem-solving skills, and the ability to build lasting relationships. You will work closely with remote property managers to ensure that each home operates smoothly and profitably.

What You’ll Do

  • Be the primary contact for property owners, ensuring their needs and concerns are addressed promptly and professionally.
  • Handle financial and marketing questions, explaining performance metrics and revenue insights clearly.
  • Keep owners up to date and answer any questions regarding their property's performance metrics and operational activities.
  • Resolve conflicts or concerns with professionalism and empathy, escalating issues to management as needed.
  • Collaborate with property managers to oversee home operations, ensuring smooth communication between teams.
  • Proactively identify opportunities to improve owner satisfaction and increase home performance.
  • Communicate effectively via email and phone, ensuring owners feel heard and supported.

Who You Are

  • Customer-focused – You genuinely enjoy building relationships and providing excellent service.
  • Personable and outgoing – You’re comfortable making phone calls and engaging with owners.
  • Problem solver – You can de-escalate situations, find solutions, and confidently handle difficult conversations.
  • Well-spoken and well-written – You can articulate complex topics in a simple, professional way.
  • Sales-minded – You understand how to position things in a positive light and influence outcomes.
  • Organized and proactive – You can keep track of multiple properties and owners while staying ahead of potential issues.
  • Tech-savvy – You’re comfortable working with Slack, Google Suite, and learning new systems (we use our own operating software).
  • Fast-Paced and Adaptable - You thrive in a high-pressure, dynamic environment and can quickly adjust to changing priorities and deadlines.

Requirements

  • 2+ years of customer service, account management, or customer success experience.
  • Experience in property management, real estate, or hospitality is a plus.
  • Strong conflict resolution skills and ability to handle challenging conversations with confidence.
  • Comfortable working Tuesday-Saturday, CST

Note: This job description is intended to outline the general nature and level of work being performed by employees in this position. It is not an exhaustive list of all responsibilities, duties, and skills required. Additional tasks may be assigned as deemed appropriate by management.

Salary: Location Type: Remote Employment Type: FullTime

Skills

Customer Service
Communication
Problem-Solving
Relationship Building
Conflict Resolution
Sales
Organization
Proactiveness

Wander

Vacation home rentals with hotel amenities

About Wander

Wander.com offers vacation home rentals that come with hotel-grade amenities, catering to a wide range of travelers from casual vacationers to frequent visitors. The platform allows users to browse and book vacation homes through the Wander app, which features a diverse portfolio of properties in various scenic locations. Each rental is designed to provide an enhanced experience, including modern workstations, top-tier cleaning services, and 24/7 concierge support. What sets Wander apart from traditional vacation rental services is its focus on combining the comfort of a home with luxury hotel-like features. The company's goal is to create a relaxing and thoughtful vacation experience for its users, as evidenced by the positive feedback from over 212,603 app users who appreciate the service.

Austin, TexasHeadquarters
2011Year Founded
$31.1MTotal Funding
DEBTCompany Stage
Consumer Software, Consumer GoodsIndustries
51-200Employees

Benefits

Flexible Work Hours
Remote Work Options
Paid Vacation

Risks

High competition from startups using social media to capture market share.
Over-reliance on luxury market segment vulnerable to economic downturns.
Challenges in maintaining consistent standards across diverse property locations.

Differentiation

Wander offers hotel-grade amenities in vacation rentals, setting it apart from competitors.
The company integrates smart mattresses for personalized sleep experiences, enhancing guest satisfaction.
Wander's diverse property portfolio includes unique locations like Yellowstone Valley and Kauai Cliffs.

Upsides

$100M credit facility from Credit Suisse supports expansion and service enhancement.
Partnership with Once Upon A Coconut attracts health-conscious travelers with sustainable refreshments.
Social media marketing on TikTok and Instagram increases brand visibility among younger demographics.

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