Owner Relations Representative

Argentina

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Hospitality, Real EstateIndustries

Requirements

Candidates should have at least 2 years of experience in customer service, account management, or customer success, with a preference for those with experience in property management, real estate, or hospitality. Strong conflict resolution skills and the ability to handle challenging conversations confidently are required. Candidates must be comfortable working Tuesday to Saturday, CST.

Responsibilities

The Owner Relations Representative will act as the primary contact for property owners, ensuring their needs and concerns are addressed promptly and professionally. They will handle financial and marketing questions, keep owners updated on their property's performance metrics, and resolve conflicts with professionalism and empathy. The representative will collaborate with property managers to oversee home operations and proactively identify opportunities to improve owner satisfaction and increase home performance.

Skills

Customer Service

Communication

Problem-Solving

Relationship Building

Conflict Resolution

Sales

Organization

Proactiveness

Wander

Vacation home rentals with hotel amenities

About Wander

Wander.com offers vacation home rentals that come with hotel-grade amenities, catering to a wide range of travelers from casual vacationers to frequent visitors. The platform allows users to browse and book vacation homes through the Wander app, which features a diverse portfolio of properties in various scenic locations. Each rental is designed to provide an enhanced experience, including modern workstations, top-tier cleaning services, and 24/7 concierge support. What sets Wander apart from traditional vacation rental services is its focus on combining the comfort of a home with luxury hotel-like features. The company's goal is to create a relaxing and thoughtful vacation experience for its users, as evidenced by the positive feedback from over 212,603 app users who appreciate the service.

Austin, TexasHeadquarters

2011Year Founded

$31.1MTotal Funding

DEBTCompany Stage

Consumer Software, Consumer GoodsIndustries

51-200Employees

Benefits

Flexible Work Hours

Remote Work Options

Paid Vacation

Risks

High competition from startups using social media to capture market share.

Over-reliance on luxury market segment vulnerable to economic downturns.

Challenges in maintaining consistent standards across diverse property locations.

Differentiation

Wander offers hotel-grade amenities in vacation rentals, setting it apart from competitors.

The company integrates smart mattresses for personalized sleep experiences, enhancing guest satisfaction.

Wander's diverse property portfolio includes unique locations like Yellowstone Valley and Kauai Cliffs.

Upsides

$100M credit facility from Credit Suisse supports expansion and service enhancement.

Partnership with Once Upon A Coconut attracts health-conscious travelers with sustainable refreshments.

Social media marketing on TikTok and Instagram increases brand visibility among younger demographics.

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