Outreach Specialist at Elevance Health

Las Vegas, Nevada, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, InsuranceIndustries

Requirements

HS Diploma or equivalent and a minimum of 1 year of customer service experience, or any combination of education and experience that would provide an equivalent background
Reside in the Las Vegas, NV area (or within reasonable commuting distance)
Comprehends the various cultural and linguistic needs of the Medicaid and SCHIP population
Knowledge of the various health and social services available in the assigned region, with special emphasis on services offered by community-based organizations
Ability to work professionally with the company's associates, community-based organizations, providers, and plan members
For Medicaid business units, obtain Community Health Worker Certification in the first 6 months of employment
Valid driver's license highly preferred
Reliable means of transportation
Ability to travel locally

Responsibilities

Serves as the initial and main point of field contact between the Company and current and potential members
Responds to telephone, written, and in-person inquiries and initiates steps to assist regarding issues relating to content or interpretation of benefits, policies, and procedures
Provides timely and accurate resolution of inquiries and issues regarding benefits, services, and policies
Supports and promotes State Sponsored Programs through participation in community events
Represents State Sponsored Programs in community collaborations
Supports member access to care through home visits, processing of reports, and distribution of collateral materials
Performs new member orientations
Provides superior quality outcomes by taking ownership of issues to ensure timely resolution or follow-up
Provides superior, professional, and courteous service to customers

Skills

Key technologies and capabilities for this role

Customer ServiceOutreachCommunity EngagementMember OrientationBenefits CounselingMedicaidSCHIPCultural CompetencyHome VisitsEvent Participation

Questions & Answers

Common questions about this position

What is the salary range for the Outreach Specialist position?

For candidates working in Nevada, the salary range for this position is $22.13/hr to $33.20/hr.

Is this a remote role, or does it require travel or office presence?

This is a field-based role requiring primary operation in the field, traveling to client sites or designated locations, with occasional office attendance for meetings or training. Candidates must reside in the Las Vegas, NV area and be within reasonable commuting distance.

What are the minimum requirements and key skills for this role?

Minimum requirements include a HS Diploma or equivalent and at least 1 year of customer service experience. Key skills involve understanding cultural and linguistic needs of Medicaid and SCHIP populations, knowledge of local health and social services, and the ability to work professionally with associates, organizations, providers, and members.

What benefits does Elevance Health offer?

In addition to salary, Elevance Health offers benefits such as a comprehensive package.

What makes a strong candidate for the Outreach Specialist role?

Strong candidates have relationships with the community being served, a desire to help, understanding of managed care and Medicaid/SCHIP programs, a valid driver's license, reliable transportation, and the ability to travel locally. For Medicaid units, obtaining a Community Health Worker Certification within the first 6 months is required.

Elevance Health

Integrated health services and digital platform

About Elevance Health

Elevance Health focuses on enhancing the health of individuals throughout their lives by evolving from a traditional health benefits organization into a comprehensive health partner. The company serves over 118 million people, providing support at every stage of health through an integrated approach that addresses a wide range of health needs. Their services are backed by advanced capabilities and a digital health platform that streamlines access to care. Unlike many competitors, Elevance Health emphasizes a holistic view of health, aiming to redefine health and improve community well-being. The ultimate goal is to make health improvements accessible to everyone.

Indianapolis, IndianaHeadquarters

1944Year Founded

$309.4MTotal Funding

IPOCompany Stage

Enterprise Software, Social Impact, HealthcareIndustries

10,001+Employees

Benefits

Medical, dental, & vision insurance

401(k) + match

Paid holidays

Paid Time Off

Incentive bonus programs

Stock purchase plan

Life insurance

Wellness Programs

Financial education resources

Adoption & Surrogacy Assistance

Dependent-care Flexible Spending Account (DCFSA)

Parental Leave

Parental Transition Week

Critical Caregiving Leave

Risks

Departure of CFO John Gallina may create a gap in financial leadership.

Lawsuit against CMS over MA Star Ratings could lead to financial penalties.

CareBridge integration may face operational challenges, disrupting service delivery.

Differentiation

Elevance Health integrates whole health approach with digital health platform for comprehensive care.

Acquisition of CareBridge enhances home health services within Carelon division.

Strategic partnership with Clayton, Dubilier & Rice aims to innovate primary care delivery.

Upsides

AI integration in home health services can reduce hospital readmissions and improve outcomes.

Predictive analytics support early disease detection, aligning with Elevance's whole health approach.

Telehealth expansion offers opportunities to reach more patients remotely.

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