Multifamily Outreach Manager
Research InnovationsSalary not specified
Full Time
Junior (1 to 2 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
HealthcareIndustries
Requirements
- Earned Bachelor's degree in healthcare management, public health, or a related field
- Able to work some evenings, with a standard schedule of Monday - Friday, 8:30am - 5:00pm CST
- Proven experience in healthcare management, specifically in outbound calling and proactive outreach
- Strong knowledge of Medicaid policies, procedures, and value-based care
- Excellent communication and interpersonal skills to engage with diverse patient populations
- Demonstrated leadership abilities, with experience in managing and motivating teams
- Proficient in data analysis and reporting, using metrics to drive performance improvements
- Detail-oriented, with exceptional organizational and documentation skills
- Ability to adapt to changing priorities and work effectively in a fast-paced environment
- Familiarity with healthcare software systems and customer relationship management (CRM) tools
Responsibilities
- Lead and manage a team of outreach specialists providing regular training and coaching to achieve enrollment KPIs
- Facilitate onboarding and training of new specialists
- Analyze qualitative and quantitative outreach performance metrics to identify trends and opportunities to improve key KPIs including enrollments and CAC
- Monitor call quality and adherence to established protocols and standards by conducting regular audits of call recordings and specialist interactions
- Maintain accurate and up-to-date documentation of specialist interactions, outcomes, and follow-up actions, adhering to privacy and confidentiality regulations
- Identify opportunities and implement process improvements to enhance the efficiency and effectiveness of outbound and inbound calling
- Execute on regular performance evaluations of outreach specialist calls and documentation
- Create and maintain team schedules to ensure adequate coverage
- Ensure compliance with government regulations and guidelines in all outbound calling and outreach activities
- Foster a supportive and inclusive team environment, encouraging professional growth and development
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What is the work schedule for this role?
The standard schedule is Monday - Friday, 8:30am - 5:00pm CST, with some evenings required.
What salary or compensation is offered for this position?
This information is not specified in the job description.
What are the key skills and qualifications required for this role?
Candidates need a Bachelor's degree in healthcare management, public health, or related field, proven experience in healthcare management with outbound calling, strong knowledge of Medicaid policies and value-based care, and excellent communication and interpersonal skills.
What is the company culture like at Pomelo Care?
Pomelo Care fosters a supportive and inclusive team environment that encourages professional growth and development, with a multi-disciplinary team passionate about improving care for moms and babies.
What makes a strong candidate for the Outreach & Engagement Manager role?
A strong candidate has proven leadership in managing outreach teams, deep knowledge of healthcare regulations including Medicaid, and experience driving enrollment KPIs through coaching and performance analysis.
Pomelo Care
Personalized healthcare for pregnancy and newborns
About Pomelo Care
Pomelo Care provides personalized healthcare services for pregnant individuals and newborns. The company combines traditional medical practices with advanced technology to improve health outcomes for families. Their services are designed to be accessible and focus on evidence-based care, ensuring that expectant mothers and their newborns receive the best possible support. Unlike many competitors, Pomelo Care emphasizes a tailored approach to healthcare, integrating technology to enhance the patient experience. The goal of Pomelo Care is to create a supportive environment that promotes the health and well-being of families during pregnancy and early childhood.
New York City, New YorkHeadquarters
2021Year Founded
$84.6MTotal Funding
SERIES_BCompany Stage
HealthcareIndustries
11-50Employees
Benefits
Health Insurance
Company Equity
Paid Vacation
Risks
Competition from similar maternity care providers may reduce Pomelo's market share.
Operational challenges from integrating The Doula Network could affect service delivery.
Regulatory scrutiny on virtual healthcare may increase compliance costs for Pomelo.
Differentiation
Pomelo Care combines virtual and in-person maternity services, unique in the industry.
The acquisition of The Doula Network enhances Pomelo's comprehensive care model.
Pomelo uses data science to improve maternal and infant health outcomes.
Upsides
Increased demand for telehealth boosts Pomelo's virtual care services.
Expansion of Medicaid coverage offers Pomelo new market opportunities.
Growing interest in personalized healthcare aligns with Pomelo's service model.
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