Outbound Contacts Representative 2

Florida, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

HealthcareIndustries

Requirements

Candidates must have at least 1 year of customer service experience in a call center environment with heavy call volume, auto-dialer, or dedicated inbound/outbound customer service. Bilingual proficiency in English and Spanish, with the ability to read, write, and speak both languages fluently, is required, along with passing a language proficiency assessment. Intermediate to advanced skills in Microsoft Office Suite (Word, Excel, Outlook) and the ability to troubleshoot technical issues are necessary. Strong typing and computer navigation skills, with the capacity to use multiple applications simultaneously, are also essential. An Associate's or Bachelor's degree and experience in a healthcare setting are preferred.

Responsibilities

The Outbound Contacts Representative 2 will represent the company by making outbound calls to members and providers regarding various issues. This role involves performing follow-up actions to ensure timely responses to inquiries and meet service and quality standards. The representative will handle moderately complex administrative and operational tasks, perform computations, and work on semi-routine assignments with minimal direction, exercising some latitude in prioritizing and timing tasks.

Skills

Call center

Outbound calls

Customer service

Bilingual (English/Spanish)

Microsoft Office Suite

Microsoft Word

Microsoft Excel

Microsoft Outlook

Typing

Computer navigation

Technical troubleshooting

Humana

Health insurance provider for seniors and military

About Humana

Humana provides health and well-being services, focusing on Medicare Advantage plans for seniors, military personnel, and communities. Their plans include HMO, PPO, and PFFS options, designed to improve health outcomes through comprehensive and flexible coverage. Humana's revenue comes from government contracts and member premiums, and they aim to maintain high renewal rates by offering quality service and competitive benefits. The company stands out by fostering a culture of inclusivity and belonging among its employees, while also ensuring accessibility for all members, including offering free language interpreter services. Humana's goal is to deliver value to its members through an extensive provider network and innovative health solutions.

Louisville, KentuckyHeadquarters

1961Year Founded

IPOCompany Stage

Social Impact, HealthcareIndustries

10,001+Employees

Risks

Potential over-reliance on AI could disrupt operations if systems fail or are compromised.

Rising medical costs and tightening Medicare reimbursements may strain financial performance.

Leadership change with new CEO Jim Rechtin could lead to strategic disruptions.

Differentiation

Humana is a leader in Medicare Advantage plans, focusing on seniors and military personnel.

The company emphasizes inclusivity, offering free language interpreter services for accessibility.

Humana leverages AI and cloud technologies through a partnership with Google Cloud.

Upsides

Humana's investment in Healthpilot enhances digital enrollment for Medicare options.

The company is the first insurer to cover TMS therapy for adolescent depression.

Humana's focus on value-based care aims to improve outcomes for kidney disease patients.

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