Outbound Contacts Representative 2

Position Overview

Become a part of our caring community and help us put health first. The Outbound Contacts Representative 2 represents the company by making outbound contacts to members and/or providers regarding a variety of issues. This role performs varied activities and moderately complex administrative/operational/customer support assignments, including computations. Typically works on semi-routine assignments with some latitude over prioritization and timing, working under minimal direction.

Responsibilities

• Perform necessary follow-up with members and/or providers.
• Ensure timely responses to member and/or provider inquiries to achieve service and quality standards.
• Interpret area/department policy and methods for completing assignments.
• Work within defined parameters to identify work expectations and quality standards.
• Follow standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion.

Required Qualifications

• Experience working in a call center environment (heavy call volume, auto-dialer, dedicated inbound/outbound customer service or support role).
• Minimum 1 year of customer service related experience.
• Bilingual - English, Spanish. Must be able to speak, read, and write in both languages without limitations or assistance. Must take a language proficiency assessment.
• Able to work independently, remotely, and with minimal supervision.
• Intermediate to Advanced skills with Microsoft Office Word, Excel, Outlook.
• Proficiency in utilizing multiple shared systems and platforms.
• Ability to troubleshoot/resolve general technical issues.
• Strong typing and computer navigation skills with the capacity to use multiple computer applications simultaneously.

Preferred Qualifications

• Associate's or Bachelor's Degree.
• Experience in a healthcare setting.

Additional Requirements

• Anticipated Start Date: August 2025
• Work Style: Remote Work at Home
• Schedule: Monday through Friday between 8:00 AM and 5:00 PM Eastern Time.

Additional Information

• Any Humana associate who speaks with a member in a language other than English must take a language proficiency assessment provided by an outside vendor to ensure competency. Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government.

Social Security Alert

Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana’s secure website.

Modern Hire

As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

Work at Home Guidance

To ensure Home or Hybrid Home/Office associates’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria:

• At minimum, a download speed of [Information not provided in original text].

Benefits

Humana offers a variety of benefits to promote the best health and well-being of our employees and their families. We design competitive and flexible packages to give our employees a sense of financial security—both today and in the future, including:

• Health benefits effective day 1
• Paid time off, holidays, volunteer time, and jury duty pay
• Recognition pay
• 401(k) retirement savings plan with employer match
• Tuition assistance
• Scholarships for eligible dependents
• Parental and caregiver leave
• Employee charity matching program
• Network Resource Groups (NRGs)
• Career development opportunities