Order Management Specialist at Box

Japan

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaSIndustries

Requirements

English and Japanese language proficiency required
BA/BS or equivalent (Business Administration, Finance, Accounting preferred)
3-5 years of experience in Finance/Revenue Operations, Order Management, or similar
Familiarity with order & billing systems such as Salesforce, Zuora, Apttus (preferred)
Strong verbal and written communication skills with ability to deal with conflict resolution
Attention to detail and ability to practice good judgment while ensuring policy and processes are followed
Ability to understand business requirements and solve problems that may arise
Self-motivated and self-managed - able to think independently, creatively, and opportunistically
Overly organized

Responsibilities

Review sales orders for completeness and accuracy and ensure all transactions are validated according to internal operational guidelines and policies
Process orders submitted by customers and partners, including provisioning services accurately and generating invoices in the billing management system
Participate in month-end close activities including reconciling and resolving variances across sales and billing systems
Work cross-functionally with Sales Operations, Technical Accounting, Deal Desk, and Legal to review non-standard order arrangements and ensure no adverse financial, business, or legal implications
Provide visibility on Japan OM Operations to headquarters and promote alignment between all Box offices related to the order to cash process
Help with ad hoc projects and tasks related to the business as they arise

Skills

Key technologies and capabilities for this role

Order ManagementRevenue OperationsAccount ProvisioningBillingSales OperationsAccounting CoordinationLegal CoordinationCross-functional Collaboration

Questions & Answers

Common questions about this position

Is this role remote or does it require working in an office?

The role is based in Tokyo, Japan, as part of the Revenue Operations team.

What are the key skills needed for the Order Management Specialist position?

Strong communication skills, ability to operate effectively in a fast-moving environment, and desire to contribute to a hardworking team are essential.

What does a typical day look like for this role?

Daily responsibilities include reviewing sales orders for completeness and accuracy, processing orders from customers and partners including provisioning services and generating invoices, participating in month-end close activities, and working cross-functionally with Sales Operations, Technical Accounting, Deal Desk, and Legal.

What is the company culture like at Box?

Box offers a fast-moving environment with hardworking teams, cross-functional collaboration across Sales, Accounting, Legal, and international coordination.

What makes a strong candidate for this Order Management Specialist role?

High energy, hands-on individuals with strong communication skills who thrive in fast-moving environments and enjoy cross-functional teamwork on complex deals stand out.

Box

Cloud-based content management and collaboration solutions

About Box

Box provides cloud-based content management and collaboration solutions that enable businesses to securely manage, share, and collaborate on their content. The platform offers features such as secure file storage, sharing, and collaboration tools, along with advanced functionalities like Box AI for Notes and Box AI for Documents, which utilize artificial intelligence to enhance productivity by providing instant answers and content creation capabilities. Unlike many competitors, Box focuses on a subscription-based model that allows clients to choose tailored pricing plans based on their specific needs, ensuring a good return on investment. The company's goal is to transform how people work together by offering a simple, secure, and efficient way to manage content in the cloud, while fostering a customer-centric approach and encouraging diverse ideas within its workforce.

Redwood City, CaliforniaHeadquarters

2005Year Founded

$548.7MTotal Funding

IPOCompany Stage

Enterprise Software, AI & Machine LearningIndustries

1,001-5,000Employees

Benefits

Health and Wellness

Family Support

Generous Time Off

Financial Benefits

Community

Evolving Workplace

Risks

Box faces strong competition from Amazon, Alphabet, and Microsoft.

Economic downturns may lead to reduced subscription revenue for Box.

AI integration may face data privacy and regulatory compliance challenges.

Differentiation

Box integrates AI to enhance content management and collaboration capabilities.

Box offers tailored solutions for diverse industries, including legal and government sectors.

Box's global presence, especially in APAC, strengthens its market position.

Upsides

Box's AI integration with Microsoft 365 Copilot enhances user experience and data management.

Box's collaboration with Bubo Defense expands its AI capabilities and partnerships.

Box Hubs streamlines enterprise content management with advanced AI technologies.

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