Order Fulfillment Supervisor Full Time at BJ's Wholesale Club

Roxbury, Connecticut, United States

Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, WholesaleIndustries

Strong business acumen with knowledge and utilization of business data for strategic thinking and sound decision-making
Ability to lead through change, model leadership competencies, build credibility, and champion business growth
Effective communication skills to provide teams with necessary information for success
Skills in building high-performing teams through collaboration, honest direction, follow-up, feedback, and fostering engagement
Capability to deliver results by setting clear expectations, utilizing follow-up, and ensuring accountability within expected timeframes
Experience in teaching, coaching, and leading through club-level training processes
Commitment to driving a culture of development, strategic thinking, ethical decision-making, and team member engagement
Ability to ensure a safe, positive, inclusive, and diverse environment for team members and members
Dedication to service excellence, GOLD Member Standards (Greet, Anticipate, Appreciate), and maintaining club standards (e.g., Grand Opening Look, clean and organized club)

Work closely with the Assistant Club Manager to provide leadership and direction within the club and drive performance in managed departments
Perform all OMNI functions and lead Omni team members to establish operational efficiencies, maintain policies/procedures, and deliver outstanding member experiences
Administer all digital initiatives including BOPIC, Same Day Delivery, Curbside, Express Pay, and Ship from Club
Lead, coach, and develop team members through training, engagement, policy application, compliance, and addressing/escalating concerns
Guarantee service excellence at all member contact points, set service standards, empower teams to resolve concerns, and commit daily to GOLD Member Standards
Ensure safe and positive environments/experiences for both team members and members
Lead teams to deliver GOLD club standards daily, including Grand Opening Look, and maintain a clean and organized club