Order Fulfillment Supervisor Full Time at BJ's Wholesale Club

Midlothian, Virginia, United States

Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, WholesaleIndustries

Full-time availability
Strong business acumen with knowledge of business data for strategic thinking and sound decision-making
Leadership competencies including leading through change, building credibility, and championing business growth
Effective communication skills to provide necessary information to teams
Ability to build high-performing teams through collaboration, honest direction, follow-up, feedback, and fostering engagement
Skills in teaching, coaching, and leading through club-level training processes
Commitment to driving a culture of development, strategic thinking, ethical decision-making, and engagement
Ability to ensure safe, positive environments for team members and members, embracing inclusion and diversity
Dedication to service excellence, GOLD Member Standards (Greet, Anticipate, Appreciate), and maintaining club standards (e.g., Grand Opening Look, clean and organized club)

Work closely with the Assistant Club Manager to provide leadership and direction within the club
Drive club performance, particularly for directly managed departments
Perform all OMNI functions and lead Omni team members
Establish operational efficiencies, maintain policies and procedures, and deliver outstanding member experiences
Administer all digital initiatives including BOPIC, Same Day Delivery, Curbside, Express Pay, and Ship from Club
Lead teams to execute business expectations within timeframes using clear expectations, follow-up, and accountability
Support team member engagement, policy/procedure application, and compliance across areas of responsibility
Address team member and member concerns, escalate as appropriate, and empower teams to resolve issues
Guarantee service excellence at all points of contact and set service standard expectations
Lead teams to deliver daily GOLD club standards, including maintaining a clean and organized club