Brightseed

Operations Technician II

Charlotte, North Carolina, United States

Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
TelecommunicationsIndustries

Requirements

Candidates should possess three plus years of related experience, including experience with Cisco, Juniper, and Nokia platforms, and Layers 2 & 3 switch and router configuration and troubleshooting. Advanced customer service, organizational interaction, and teamwork skills are required, along with the ability to effectively prioritize and execute tasks in a high-pressure environment, and strong communication skills, both oral and written.

Responsibilities

The Operations Technician II will monitor, maintain, and manage networks by opening trouble tickets and working to repair network element connectivity with field operations and other work groups. They will lead in driving equipment and facility repair, proactively anticipate problems, and take corrective action, understand and research technical issues through vendor documentation, and work with minimal supervision in a NOC environment. Additionally, they will maintain excellent acknowledgement and response time to alarms and customer calls, provide high-quality documentation of network failures and maintenance activity, analyze, diagnose, sectionalize, isolate, and resolve trouble situations, manage and correlate multiple trouble reports, manage and guide restoration bridges or calls, provide direct support to technicians in restoration activities, fulfill connection requests by configuring and testing ports, perform migration work, and troubleshoot central office connectivity (Ethernet, RS232, ISDN, X.25, Sync, and Async reverse telnet).

Skills

Network Monitoring
Network Maintenance
Trouble Ticketing
Ethernet Routers
Ethernet Switches
Network Topology
Troubleshooting
Vendor Documentation
Telecom
Network Repair Procedures
NOC Operations
Alarm Response
Customer Communication
Documentation
Microsoft Office

Brightseed

AI platform for discovering health-boosting compounds

About Brightseed

Brightseed discovers beneficial compounds in nature that can enhance human health using artificial intelligence. Their Forager® platform identifies bioactive compounds—small molecules from plants and microbes that positively affect biological functions. They also offer Brightseed™ Bio Gut Fiber, which contains bioactives that support gut health. By partnering with companies, Brightseed provides insights into bioactives and their health benefits, aiming to unlock the potential of these compounds.

San Francisco, CaliforniaHeadquarters
2017Year Founded
$123.8MTotal Funding
GRANTCompany Stage
AI & Machine Learning, HealthcareIndustries
51-200Employees

Benefits

Hybrid work flexibility
Medical, dental, & vision
Unlimited PTO
Life insurance
EAP
401(k) plan
Mental health platform
Employee discounts
Cell phone & commuter costs
Parental leave

Risks

Increased competition from established brands like Centrum in the bioactive market.
Over-reliance on partnerships like Manitoba Harvest could limit market reach.
Regulatory scrutiny poses challenges as Brightseed expands in the health and wellness sector.

Differentiation

Brightseed uses AI to discover bioactives, accelerating discovery from years to months.
Forager® A.I. maps bioactives to health outcomes with unprecedented accuracy and speed.
Brightseed's Bio Gut Fiber is made from upcycled hemp hulls, appealing to eco-conscious consumers.

Upsides

Growing consumer interest in personalized nutrition boosts demand for Brightseed's bioactive products.
Rising gut health awareness increases demand for Brightseed's gut health-focused bioactives.
Regulatory support for bioactives in supplements facilitates Brightseed's market expansion.

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