NOC Technician, Public Sector

Position Overview

• Location Type: Onsite (Los Alamos, New Mexico) - Requires on-site presence 5 days a week.
• Job Type: Full-Time
• Salary: Not specified

OpenAI is seeking a Network Operations Center (NOC) Technician to join their Applied Engineering team. This role focuses on troubleshooting, observability, and secure deployment practices for classified environments, working directly with OpenAI’s cutting-edge AI technology to support public sector missions. The role involves collaboration with engineering, security, compliance, and global affairs teams to ensure operational excellence and adherence to security standards.

Requirements

• Security Clearance: Active Q or TS/SCI security clearance required.
• Experience: 5+ years managing infrastructure and applications within classified or restricted environments.
• Observability Skills: Strong skills in application observability tools (Prometheus, Grafana, Splunk, ELK).
• Security Frameworks: Familiarity and experience with NIST 800-53, NIST 800-171, CMMC, FedRAMP, or similar security frameworks.
• Incident Response: Proven capability in incident response support and physical security management within classified settings.
• CI/CD & DevOps: Familiar with secure CI/CD pipelines, Kubernetes GitOps workflows, and DevSecOps practices.

Responsibilities

• Monitor infrastructure and Kubernetes-based applications in classified environments, swiftly responding to incidents and performance issues.
• Partner closely with engineering teams to deploy, scale, optimize, and manage containerized applications.
• Conduct proactive troubleshooting of application performance, leveraging tools like Prometheus, Grafana, Splunk, and ELK for observability.
• Coordinate and manage secure software releases into air-gapped environments, ensuring thorough testing and compliance with strict security protocols.
• Oversee secure software movement, maintaining stringent compliance with classified security policies, and conducting integrity checks on software deployments.
• Enforce security best practices, including least privilege access (LPA), role-based access controls (RBAC), and classified incident response procedures.
• Ensure adherence to physical security guidelines, manage facility access, secure media handling, and data sanitization practices.
• Maintain detailed, audit-ready documentation for all operational and security activities.

Application Instructions

• The application process will require providing your security clearance information.

Company Information

OpenAI is an AI research and deployment company. They prioritize safety and responsible AI development. The team focuses on bringing OpenAI’s ideas safely to the world, working across research, engineering, product, and design. They seek to learn from deployment and distribute the benefits of AI while ensuring it’s used responsibly.